Windows 10 upgrade problem - pop up menus not working

My son recently upgraded his HP Envy laptop to Windows 10.  Since the upgrade the pop up / drop down menus do not work correctly.  Here are some examples:

  • When you right click, the appropriate pop-up window is momentarily displayed and then vanishes
  • When you select the bookmark tab in Google Chrome, the pop-up/drop-down menu does not display
  • When you highlight a selection of words, it doesn't always stay highlighted

This seems to mostly be a problem on web browsers and other windows. When he right clicks on the desktop the window stays up for reasons unknown, but if he opens up a browser or a file explorer window the problem occurs.

Also - he has another display problem within Chrome.  The top bar above and around the folder tabs will flash repeatedly as if it is going haywire.

Thanks.


Hi,

Thanks for posting your query on Microsoft Community.

This issue might occur, when some of the system files got corrupted.

 

I would suggest you to try the below methods and check if it helps.

Method 1: Perform System File Checker (SFC) scan and check if it helps.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

To perform SFC Scan, refer to the below link:

https://support.microsoft.com/en-us/kb/929833

Method 2: Run DISM commands and check if it helps. 

Deployment Image Servicing and Management (DISM) is a new command line tool that you can use to service a Windows image or prepare a Windows PE image. The DISM tool replaces the Package Manager (pkgmgr.exe), PEimg, and Intlcfg tools. DISM consolidates the functionality found in those three tools, as well as delivers new functionality to improve the experience of offline servicing.

Follow the steps to Run DISM Commands:

1) Press Windows + x on your keyboard.

2) Select Command prompt (Admin) to open Administrator Command Prompt .

3) In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:


     dism.exe /online /cleanup-image /scanhealth


     dism.exe /online /cleanup-image /restorehealth

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

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Thanks for your suggestions.  We did all of these and no errors were identified.  Any other suggestions?  Should I re-install Windows10

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Hi,

Thanks for replying to us with the status of your issue.

As the issue still persist, I suggest you to create a new user account and check if it helps.

Refer to the below link:

http://windows.microsoft.com/en-us/windows-10/getstarted-set-up-accounts

 

Reply to us with the status of your issue. We will be happy to assist you.

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I have this same problem, though it does not occur consistently across all applications (I have also run SFC and DISM).

It seems to occur for Windows File Explorer, as well as on the task bar and other Windows tasks.

It also occurs for Chrome and some other programs.  

But it does not occur on Firefox and others.

And even for those that the problem does occur on, it seems to disappear slowly over the course of the day.

If I do not restart Windows, by the time the day is over all seems to be fine. 

I guess it would be fine if I wanted to leave Windows running all the time, but I can't, so it isn't.

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Hi,

Thank you for posting your query on Microsoft Community.

Let’s check if any malware is causing this issue.

Refer the instruction provided in the Microsoft link to run Windows Defender on your computer and check if it helps.

Protect your PC

http://windows.microsoft.com/en-us/windows-10/getstarted-protect-your-pc

Hope this information is helpful. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

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Last updated June 5, 2020 Views 6,771 Applies to: