Hello everyone, I'm looking for some help with a problem which has presented itself following a Windows 10 Upgrade on my laptop.
Long story short, I upgraded from Windows 7 to Windows 10 on my Gateway P-79 Laptop. Following the upgrade everything seemed to be working until I put a DVD disk into the LG model GT80N DVD Drive installed. The drive is not the original drive that came with the computer, but it was working on Windows 7 for months. Each time I put a DVD in the computer acted like it was trying to read what was on the disk, but was unable to. The computer would even freeze somewhat each time, until I ejected the disk.
I have researched this issue up one side and down the other, here's what I've found so far and what I've tried:
- The drive is recognized by Windows in device manager, but only as a CD-ROM drive (see screenshot)
- Windows 7 and 8 had a Microsoft "fix it" available for this issue, but it's unavailable for use on Windows 10 (Link below)
- http://support.microsoft.com/mats/hardware_device_problems
- Can't say whether this would have worked, since I couldn't use it with Win10
- Several driver update applications recognize the DVD hardware driver as up-to-date.
- I've tried uninstalling the device driver from Device manager, and having it re-recognized... Issue remains unresolved
Pages found in research:
- http://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/hl-dt-st-dvdram-gt80n-dvd-driver-does-not/f08b9815-89fa-4dea-a2f3-4f4c604b9ce4
- http://answers.microsoft.com/en-us/windows/forum/windows_8-hardware/hl-dt-st-dvdram-gt80n-windows-cannot-start-this/ee5c5eb1-6f0f-4e3d-9cd2-6459cb163033
System Specs:
Computer:
Gateway P-79
Link: http://www.newegg.com/Product/Product.aspx?Item=N82E16834101203
Replaced DVD Drive:
LG Super Multi DVD Writer, Model GT80N
Link: http://www.lg.com/us/data-storage/lg-GT80N
UPDATE (08-13-2015, 11:30 PM): Problem persists. At the request of another forum user I attempted to load a DVD disk in SAFE mode. The drive was still being treated as a CDROM and couldn't successfully load the DVD disk.
(Safe Mode Screenshot)
Just noticed the Microsoft Engineer's reply, will be attempting a Command Prompt CheckDisk Diagnostic next... Stay tuned, will keep you updated.
Update 2 (08/13/2015, 11:40 PM): Attempted to run CHKDSK using Administrator mode in Command prompt. Results displayed in screenshot below. Reports system functioning properly... Problem persists.
Will begin diagnostic plan C, prayer... for a Hotfix... O.o
Update 3 (08/14/2015, 05:25 PM) - At the request of community user Auggy, uploading a screenshot of the Device Manager window showing expanded sections IDE ATA/ATAPI Controllers & Storage Devices.
UPDATE 4 (08/15/2015, 01:00 PM) - Per request from community user Auggy, I uninstalled Daemon Tools Lite, restarted the computer, and tried loading a DVD Disk again. Operations were completed, but the Problem Persists...
Screenshot showing DVD drive attempting to load inserted Disk, unsuccessfully.
