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Windows 10 upgrade ACPI BIOS Error

Windows 10 upgraded 13 October 2018 and I keep getting ACPI BIOS Error after 10 min of running.

I have Dell Inspiron 3147, which has been running Windows 10 fine up until now.

I tried restore to the last point, before the update which did not help. 

Tried going back one more restore point, windows could not reload and had to reset windows.

I can run it in Safe mode, and the BIOS error does not appear. 

Tried to enter Safe with networking but could not access network/internet.

How can I troubleshoot which drivers are causing BIOS error?

Regards,

Nebojsa

 

Hello.
Thank you for your message. I will be glad to assist you on this.

Please reboot the computer & check if you are able to get into BIOS. If you able to get into BIOS check the version of BIOS installed. Has there been any hardware changes made?

Check new BIOS version on developer website.

If you could get new one do it.

If not that
1) issue is related to new update and we should wait for new fixes.
Do you have 1803 or 1809?
If you are running 1809 rollback to 1803.
2) Issue is related to corrupted BIOS in this case better to contact Dell support for assistance with this issue.

Let me know if you have any questions
Best wishes,
Mark

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Hi Mark,

BIOS version Dell A10 2016-04-22

Dell has a new BIOS drivers A12 march 2018. 

I downloaded the driver to the laptop. The exe file will not load in safe mode.

I would not like to try installing the BIOS drivers from normal windows as it may restart with the ACPI BIOS error at any time. 

How can I install the new BIOS drivers?

Current MicroSoft Build ...1804.

Thanks

Nebojsa

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Possible for you to post dump files within 10 minutes?
We need log files(called dump files) that tell us what lead to crash.
Please share them with us for a better analysis of the problem. Instructions can be found here:
https://answers.microsoft.com/en-us/windows/for...
Please let us know if you need any assistance about posting dump files.
Sumit

Working on IST
Always include PC Specifications with the problem. Additionally, ensure all the latest quality updates have been installed.

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Hi Nebojsa,

For updating BIOS please follow these instruction:
https://www.dell.com/support/article/uk/en/ukbs...

Before would be great to be consulted in Dell support.

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Best wishes,
Mark

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Hi,

I updated BIOS to the latest revision and the problem went away. 

Thank you!

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Last updated November 15, 2022 Views 3,678 Applies to: