Windows 10 update stuck (frozen) for more than 2 hours

When I restart my laptop. It was working good for a while, but suddenly when it became 96% it stops. What should I do now? I am scared that my file will disappear if I shut down the laptop.

Plz help me

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I would restart.
Let us know what happened.
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Hi Tasneem. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

I would let it go overnight to see if it finishes. If not force shutdown by holding in power button. I'll give steps for all possible results:

If the Updates roll back, manually Update to the latest version by installing the Media Creation Tool from this link http://windows.microsoft.com/en-us/windows-10/m... choosing Download Tool Now, install the tool, open it and choose Upgrade this PC Now. This will save your files and apps while bringing you up to the latest version by the most stable method. It will also bring all of your Updates current and solve most problems since it reinstalls Windows.

If you have the latest version, I'll give you everything possible for fixing failed Windows Updates, so that at least something will work before you work through them all:

Some Updates will sort themselves out in a few days so I'd wait to see. If not or they are bothering you then here are steps you can take:

1) There is a new guided walk-through from Microsoft for repairing Windows Update that leads up to resetting components if necessary: https://support.microsoft.com/en-us/help/10164/.... Try running that first.

2) If that fails try manually resetting Windows Update Service:

Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Close Command Prompt and see if Windows Updates works then

3) You can also install the Updates manually that fail to install which are logged at Settings > Update & Security > Windows Update > Installed Update History, and then search for those to download and install from this Catalog: http://test.catalog.update.microsoft.com/v7/sit...

4) If they continue to fail and interfere, then you can block them using one of these methods: https://www.howtogeek.com/224471/how-to-prevent...

_________________________

Here are steps to recover from failed Updates or Version Update install which causes Windows to fail to start or function. If any steps won't work then report back and move on to the next. At least one step will always work, leading up to if necessary doing an automated Reset or a gold standard Clean Install:

1) Try whichever method works in this tutorial link to get into Advanced Startup Options to run System Restore or Uninstall Updates button, or if this is a version update Go Back to Old Version: https://www.tenforums.com/tutorials/2294-advanc....

Easiest is to restart or force shutdown the PC 3 times to force it into Repair Mode.

If you are able to access System Restore or Go Back and it fails, skip to step 3.

2) If necessary borrow another PC and follow the steps in the middle of this download page to create bootable installation media to access the repair options if not accessible by any other method: http://windows.microsoft.com/en-us/windows-10/m.... The bootable media is also the only method that doesn't require the password if you're stuck on that.

Boot media by powering up the PC while pressing the BIOS Boot Menu Key: https://www.sysnative.com/forums/hardware-tutor...

You may need to enter BIOS/UEFI Setup to turn off Fast Boot if it won't allow the Boot Menu key to interrupt starting Windows: https://www.mydigitallife.net/comprehensive-lis...

Choose UEFI version of media if offered, browse to second screen to Repair Your Computer link.

3) Choose Advanced Troubleshoot options to run System Restore, or if this was a version Update choose More Options to Go Back to Old Version.

If it rolls back then you can hide the Windows Updates and Version Upgrade responsible until they mature by installing and running immediately the Hide Updates tool: https://www.howtogeek.com/224471/how-to-prevent...

There is a new option after Version 1809 to roll back Windows Updates from the Repair Mode in Option Four here: https://www.tenforums.com/tutorials/5486-uninst...

If this fails try a Startup Repair, or go back to Troubleshoot Options on the previous screen to Reset your PC which will save your files while reinstalling Windows.

4) If that fails you can use the booted media created in Step 2 to Clean Install the latest version which should get you past all difficulties as it has hundreds of thousands of others who have followed the steps in this link and never come back to report another problem: http://answers.microsoft.com/en-us/windows/wiki... The link compiles the best possible install of Windows 10 that will stay that way as long as you stick with the tools and methods given.

There is a step to rescue files from the same bootable media: http://answers.microsoft.com/en-us/windows/wiki...

Make sure during the booted install to follow the illustrated steps to delete all partitions down to Unallocated Space to get it cleanest, then click Next to let it auto-create the needed partitions, format them and begin install - this makes it foolproof.

The media provided for the Clean Install is latest and normally the problems go away with the Clean Install, however if they don't you can find earlier version media to use here: https://tb.rg-adguard.net/public.php
Burn to DVD or create bootable 8+gb flash stick installer using this tool installed to Windows: https://www.microsoft.com/en-us/download/detail...

Then once you're back in Windows 10, you can block the problem Update using one of these methods:
https://www.howtogeek.com/223864/how-to-uninsta...

For Version Updates the most stable method to install is using the media as shown in these steps for overcoming Version Upgrade problems: http://answers.microsoft.com/en-us/windows/wiki...


Good news, Microsoft is giving back to users more control over Updates as announced recently here: https://blogs.windows.com/windowsexperience/201...


I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

______________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
_________________

Windows MVP 2010-20

Millions helped via my tutorials and personally in forums for 12 years. Now an Independent Advisor.

I do not quit for those who are polite and cooperative.

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use this method to recover data and move it to another usb

https://www.easeus.com/storage-media-recovery/recover-data-from-a-hard-drive-that-wont-boot.html

and block the problem update (you can get w10 2004 feature update iso from uup dump also)

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  • for devices only openable powershell INSTALLING do not work
  • work for my 2004 edition

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Last updated September 17, 2021 Views 56,330 Applies to: