Windows 10 Update error

Windows10 update 2020-01 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4528760)failed 3 times with this error:  

Last failed install attempt on ‎1/‎14/‎2020 - 0xc1900403  (also displayed download error, reason for 3 runs)

What can I do to get a successful update?  I am not very technical.............Ralph

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HI Ralph. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

I'll give you everything possible for fixing failed Windows Updates, so that at least something will work before you work through them all. Even if you've tried a step, please do it over in sequence:

Some Updates will sort themselves out in a few days so I'd wait to see. If not or they are bothering you then here are steps you can take:

1) Run the Windows Update Troubleshooter from Windows Settings > Update & Security > Troubleshoot.

2) There is a new guided walk-through from Microsoft for repairing Windows Update that leads up to resetting components if necessary: https://support.microsoft.com/en-us/help/10164/.... Try running that first.

3) If that fails try manually resetting Windows Update Service:

Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Close Command Prompt and see if Windows Updates works then

4) You can also install the Updates manually that fail to install, which are logged at Settings > Update & Security > Windows Update > Installed Update History, and then search for those to download and install from this Catalog: http://test.catalog.update.microsoft.com/v7/sit...

5) If they continue to fail and interfere, then you can block them using one of these methods: https://www.howtogeek.com/224471/how-to-prevent...

6) If problems with Updates have become chronic and especially if you have other performance problems, go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

7) If nothing else works then do a Repair Install, by installing Media Creation Tool, open installed Tool and choose to Upgrade the PC Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version 1909. http://windows.microsoft.com/en-us/windows-10/m...

_____________________

Good news! There are major changes in Version 1903 giving back control over Updates to the consumer. Microsoft has heard us at the highest level who announced this here:
https://blogs.windows.com/windowsexperience/201...

_____________________

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
_________________

Windows MVP 2010-20

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

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I HAVE NO SOUND

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Hello Greg, thank you for your response and detailed information.  Unfortunately I am not very technical and fear screwing things up.  I tried the troubleshooter and the reply was it had nothing it could do.  I noticed one thing that was puzzling.  The display when it tries to run the update is a download for what appears to be a USB install.  I have no idea where that came from or if I am interpreting it correctly.  I have created a .jpg file of the screen image.  Hope this helps.............Ralph

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Did you try restarting the PC to see if it installs the Update. This will be queued on the Power button in Start Menu as "Update and Restart" or "Update and Shutdown."

If not then please continue with the steps I gave which work for everyone with stuck Updates like you appear to have. I would give any steps that could mess up your PC, and am here to help you. No one has more experience with guiding you with steps like this than I do, and I will not let you fail.
_________________

Windows MVP 2010-20

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

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Greg, what concerns me is that each time I do a search for updates the update for the USB install doesn't show but when I download the update it appears.  This is very strange since it shouldn't be happening at all, I am not installing a USB device.  I will do the restart now but hope you can explain the USB install that keeps showing up............Ralph

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Ralph, WIndows 10 has a lot of problems with USB devices so I'd welcome any USB driver Support they can give. It's typical to get USB3 drivers from Updates anyway. But unless these cause some problems requiring to uninstall them or System Restore, I'd try any drivers Update supplied because drivers are the fault of so many problems we see.

Because of this I would also Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.
_________________

Windows MVP 2010-20

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

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the disturbing part of all of this is that it exists in the first place. MS's patching and updating system is fundamentally broken and has been for 30+ years. it is extremely poorly designed and way too fragile. they need to scrap it and move to an approach close to how Linux does RPMs or Solaris does PKG installs. both of which are far more reliable., I have NEVER bricked a Linux or Solaris box because of patching or updating. I've lost count of the number of windows boxes I've had to reload including my windows 10 box today!!!!

when is Microsoft going to "get it" and fire that group and hire competent engineers who know how to software release management, software installations, patching and updates. perhaps MS could sub-contract out the design to Red Hat.

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It took me almost 10 attempts before it took .Net

And feature update 1903 to 1909 failed....

Isnt that right ????

And it failed 10 times already...


0Xc1900403.

aaa

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Options 1 and 2 never have worked for me. I always end up having to do option 3, which has worked this time as well. Thank you!

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Greg, I did do a restart but the update failed again plus 3 more retries have failed.  I will try option 3 later today as I don't have time right now.  Thanks again for all your help, I really appreciate the time you have spent trouble-shooting my problem.............Ralph

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Last updated July 28, 2020 Views 6,604 Applies to: