Windows 10 - Temporary Internet Files in Disk Cleanup not deleting??

Hi there.

I have seen this issue posted all over the internet, but I see no clear cause or resolution provided by Microsoft relating to this issue.

So basically, in Disk Cleanup, for my C Drive, the Temporary Internet Files base amount will not go down to 0. Right now, mine is at 3.17GB. It started at 1.73 GB. There seems to be a base amount that is only increasing.

If I delete all my temporary internet files from my web browsers individually, and use CCleaner, and use Disk Cleanup, there is a small difference, but the amount left over remains, and over time keeps increasing, which is seen after I run Disk Cleanup or CCleaner. 

In Disk Cleanup, if I click on Temporary Internet Files, and click view files, the folder is empty.

Why is this glitch occurring, and how to I fix it?

 

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Last updated November 11, 2019 Views 3,709 Applies to:

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Since the "dawn of time," Windows won't allow you (or anything else) to delete anything needed during the current boot (or less than 24-hours-old). BTW, may I ask when (approx. date) you installed CCleaner? See https://www.howtogeek.com/326742/ccleaner-was-hacked-what-you-need-to-know/
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~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Have you been using the "Advanced" option described in the second article? Here are a couple of articles on using the tool http://www.techrepublic.com/article/how-to-clean-up-system-files-with-the-windows-10-disk-cleanup-tool/ https://www.howtogeek.com/256594/how-to-enable-hidden-options-in-windows-disk-cleanup-tool/
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Hi Why - After Disk Cleanup scans, did you tell it to include System files so it will remove the previous WIndows 10 versions and other System staging files? Try that now if not. http://windows.microsoft.com/en-us/windows-10/disk-cleanup-in-windows-10
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Hey PA Bear, Thanks for the comment. I have reviewed your attached link and I believe I was not affected. CCleaner has been installed for sometime but I believe I did not update to the infected updates.

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Thanks for the articles Rohn007. I reviewed the second article and tried it. Didn't help.

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Hey Greg, tried it. No luck.

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After you have deleted Temporary Internet Files (TIFs) in Disk Cleanup, it still shows a mysterious amount to remain - but GBs is too many. Mine is 37.7 MBs.

(1) Click Disk Cleanup's View files button to see the cache in File Explorer.

(2) At File Explorer's  View menu, ensure "Hidden items" is checked.

(3) Click the "Options" button, &

      at its View tab uncheck "Hide protected operating system files".

(a) Does more than an empty "Container.dat" appear in the IE folder?

(b) Click "INetCache" in the left pane - do more than a minimal number of cookies remain?

(c) R-Clk "INetCache", & select "Properties" - is it GBs or MBs?

It's probably best to put the checkmark back in when all done.

________________________
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Hey PCR - Thx for the instructions and the pics.

inetcache folder was mb not gb, and minimal number of cookies remain.

And I agree with you.... Any other ideas?

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As a noted celebrity used to mumble, "I feel your pain......"

In my case, I have about 1.7 GB of files which won't delete........

Have posted here before about this; but unable to resolve the issue.....

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It sounds like Disk Cleanup did its job. The actual handful of TIFs that are left could be due to a setting at "Internet Options, General tab, Delete button"...

I was hoping we'd spot something big that could account for Disk Cleanup showing GBs of TIFs. Want to try DOS...?...

(1) Type "Clean" into Cortana for Disk Cleanup, & clear the TIFs.

     How many remain?  (Mine shows 37.4 MBs today.)

(2) Type "CMD" into Cortana, R-Clk the best match, & select "Run as Administrator".

(3) Copy/paste the following into the Command Prompt, & hit enter one at a time.

     Put your username into it before or after the copy/paste.

CD  C:\Users\Your Username\AppData\Local\Microsoft\Windows\INetCache

DIR  /a  /s

Here was my result.

(1) The folder QXI9QKDS & its file edgecompatviewlist[1].xml do get deleted, but come back on their own once Edge is used, looks like. One may R-Clk the file & select "edit" to attempt to decipher its contents. Looks like a bunch of browsers & domain addresses are in there. (Hmm, clearing TIFs with IE's Internet Options does not delete that folder.)

(2) My total byte count is 5,493,926 bytes, though Disk Cleanup shows 37.4 MBs.

C:\Users\pcrrc>CD C:\Users\pcrrc\AppData\Local\Microsoft\Windows\INetCache
C:\Users\pcrrc\AppData\Local\Microsoft\Windows\INetCache>

C:\Users\pcrrc\AppData\Local\Microsoft\Windows\INetCache>DIR /a /s
 Volume in drive C is PCR Hard
 Volume Serial Number is F4D4-2928

 Directory of C:\Users\pcrrc\AppData\Local\Microsoft\Windows\INetCache

10/03/2017  02:13 AM    <DIR>          .
10/03/2017  02:13 AM    <DIR>          ..
10/01/2017  12:29 AM    <JUNCTION>     Content.IE5 [C:\Users\pcrrc\AppData\Local\Microsoft\Windows\INetCache\IE]
05/09/2017  12:49 AM               128 counters2.dat
10/03/2017  02:13 AM                84 desktop.ini
10/03/2017  07:57 PM    <DIR>          IE
10/03/2017  03:22 AM    <DIR>          Low
               2 File(s)            212 bytes

 Directory of C:\Users\pcrrc\AppData\Local\Microsoft\Windows\INetCache\IE

10/03/2017  07:57 PM    <DIR>          .
10/03/2017  07:57 PM    <DIR>          ..
10/01/2017  04:29 PM                 0 container.dat
10/03/2017  07:57 PM    <DIR>          QXI9QKDS
               1 File(s)              0 bytes

 Directory of C:\Users\pcrrc\AppData\Local\Microsoft\Windows\INetCache\IE\QXI9QKDS

10/03/2017  07:57 PM    <DIR>          .
10/03/2017  07:57 PM    <DIR>          ..
10/03/2017  07:57 PM            78,565 edgecompatviewlist[1].xml
               1 File(s)         78,565 bytes

 Directory of C:\Users\pcrrc\AppData\Local\Microsoft\Windows\INetCache\Low

10/03/2017  03:22 AM    <DIR>          .
10/03/2017  03:22 AM    <DIR>          ..
10/01/2017  12:36 AM    <JUNCTION>     Content.IE5 [C:\Users\pcrrc\AppData\Local\Microsoft\Windows\INetCache\Low\IE]
10/03/2017  03:22 AM    <DIR>          IE
10/03/2017  03:22 AM            49,120 MSIMGSIZ.DAT
10/03/2017  03:22 AM           123,016 SmartScreenCache.dat
10/03/2017  03:22 AM         5,243,013 SuggestedSites.dat
               3 File(s)      5,415,149 bytes

 Directory of C:\Users\pcrrc\AppData\Local\Microsoft\Windows\INetCache\Low\IE

10/03/2017  03:22 AM    <DIR>          .
10/03/2017  03:22 AM    <DIR>          ..
10/03/2017  03:22 AM                 0 container.dat
               1 File(s)              0 bytes

     Total Files Listed:
               8 File(s)      5,493,926 bytes

              16 Dir(s)  966,417,149,952 bytes free

C:\Users\pcrrc\AppData\Local\Microsoft\Windows\INetCache>

________________________
PCR

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