Windows 10 System Image & File History

Hi Darren,

Thank you for posting in Microsoft Community.

Share this information to assist you better. 

1. What is the complete error message you get?

 As you are saying  system image and file history still appear to be broken as they were in Windows 8.1.

I suggest you to Run system file checker (SFC) and see if it helps. Please follow these steps:

a. Press Windows + X keys and click command prompt (admin).

b. Type the following command in command prompt and press Enter.

sfc /scannow

System file checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

For further assistance, you can post your query in Microsoft Community.

Thank you.

Hello Darren,

We appreciate the time and effort you have put in to resolve the issue. Let me assist you with additional information from here to resolve the issue for once and all.

Now, since you have mentioned that this issue has been persisting since Windows 8 in your computer, I suspect that the problem continued even in Windows 10 because the core system files and services has been corrupt.

I suggest you to refer to the below methods and check if it helps to resolve the issue.

Method 1

Resetting lets you choose whether to keep your files or remove them, and then reinstalls Windows. To get started, go to Settings > Update & security > Reset this PC >Get started and choose an option.

Ref: Recovery options in Windows 10

Note All of your personal files will be deleted and your settings will be reset. All apps that you installed will be removed. Only apps that came with your PC will be reinstalled.

Method 2

Perform an Automatic Repair of the system and check if it helps.

Automatic Repair is a Windows recovery tool that can fix certain system problems that might prevent Windows from starting. Automatic Repair scans your computer for the problem and then tries to fix it so your computer can start correctly. Run Automatic repair and check the issue status.

Create Windows 10 ISO: http://www.microsoft.com/en-us/software-download/windows10

Please follow the below steps to perform the repair for the computer.

a) Insert the Installation Disk into the disk drive of the computer. Press any key from the keyboard when prompted to.

b) Follow the instructions till the Install Now screen and then Click Repair your computer.

c) Click Advanced Options.

d) Click Troubleshoot.

e) Click Automatic Repair.

f) Follow the on screen instructions.

Method 3

Perform a Repair Upgrade to reinstall Windows 10 over the existing installation of Windows 10 on your hard disk.

Refer to the below Microsoft Help Article created by one of our MVPs, Andre da Costa.

How to: perform a repair upgrade using the Windows 10 ISO file

Hope it helps this time.

Thank you.

My computer has been reset since windows 10 installation. I had a restart loop with the desktop back in September. So I used the reset. To re install Windows. It did not cure the backup and restore problem. 

 For the other suggestion. I don't have a CD-R-RW burner. 

Hi Darren,

Thank you for posting your reply and updating on the status.

I would like to inform that we can create an installation media for Windows 10 using a USB stick (pen drive). So I request you to create an USB installation media and perform the automatic repair by following the steps provided by Sayan_Ghosh in the previous post.

Keep us posted on the status for further assistance.