Windows 10 suddenly freeze occasionally recently

Windows 10 suddenly freeze occasionally recently.

When that happens, I only can move the mouse, the screen looks normal, but completely unable to type something from keyboard, windows key shortcut keys e.g. win-L to sleep, clicking windows, moving windows, just able to move mouse cursor, anything else freezes. Therefore, when that happens, I couldn't help but no way other that forcefully turn off the computer physically. 

I don't use or installed lately any strange software or Windows registry setting or so on. **I'm sure these bugs are because of Windows 10's recent major updates. **, or some compatibility issue between the new Windows and a software or its library. 

Kindly allow me note something I noticed here:

- When that happens, I think I was doing some kind of overload stuff. Exactly when the happens, an Chrome tab was loading gmail, at the same time I was trying to search on Evernote. something like that. 

- Or also I think I was using Windows's built in shortcut key Alt-Tab right before that freezes happen. 

- I think when the happens I was opening relatively a lot of windows e.g. 3 VS code instances, 300 brave browser tabs, 12 Hyper console tabs, and so on. ( Disclaimer: these numbers are quite normal for me usually, I used to open at most 600 or so chrome tabs, along with lots of software, still I had never experienced Windows 10's entire freezing like now this case. Also I have good CPU and 64gb mem, I don't think that kind of overload should be a problem here ) 

So, kindly let me know anyone have an idea for the issue to solve the issue or workaround the issue when that happens next time, without turning off the computer. Any comments from the Microsoft community would greatly help me and anyone who has the same issue. Thank you.

Hi -

I'm Jerico T., one of the Independent Advisor and a fellow Windows 10 user like you. I understand that you're having some issues right now, let us sort things out.

Let's try to troubleshoot your concern using the methods below and check if any of the resolves fixes the issue.

Method 1: Perform Clean Boot
- This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.

1. Open the run box by pressing the Windows Key + R and type msconfig
2. System Configuration Utility box will open and by default you are on general tab.
3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
4. Click on services tab
5. Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
8. Disable all application that you're not using. You can simply just click on them and select disable.
9. Click OK , Apply and close the configuration utility.

Method 2: Create a new user profile
- We will try to create new user profile to check if the issue happens on all windows users on your computer or just isolated on the current profile that you're using.

1. Open the command prompt with elevated access (Administrator Access)
2. Type the below command and hit enter every after command.

net user "account name" /add
(change the "account name" to any name that you preferred)

net localgroup administrators "account name" /add
(change the "account name" with the name that you put in the first command)

3. Close the command prompt and switch to the new user.

Check if the same issue occurs on the new user profile.

Method 3: Perform SFC Scan and Repair Windows Image
-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image. Click the link below and follow the steps provided.

Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

3. Close the command prompt.

Hope this help. Have a good day.

Thank you.
Jerico T.
Independent Advisor

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Question Info

Last updated June 8, 2021 Views 197 Applies to: