Windows 10 Stuttering with new update

Okay, so I updated to the latest version of windows last night, and discovered an issue IMMEDIATELY. Every few seconds my screen/audio/EVERYTHING stutters for a split second. It doesn't matter if I'm watching videos, playing games, not doing anything, it stutters. I've double, triple, quadruple checked that 100% of my drivers are fully up to date, and that I have all of the latest security and graphics updates and made sure nothing needed downloading or updated at all. It still stutters. I've tried absolutely every solution I could find on the internet. Still Stutters. 

Where things get interesting is when I roll back the update to the previous one. It works perfectly fine with absolutely no stuttering. I went back to the new update, and the stutter happened again. So it is definitely the update that is the issue. But just to be completely sure, and hoping to rid the issue, I factory reset my PC and then reinstalled the update. Surprise surprise,  the stutter happens.

So what in the heck is the issue!? And is anyone else experiencing this problem? I'm worried I might be stuck with it until another month or two from now when Microsoft does their next decent sized update, and I need to solve this problem ASAP.

Thanks!

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Hi,

Thank you for writing to Microsoft Community Forums.

I appreciate the efforts you have taken in troubleshooting this issue.

In order to get clarity and to assist you accordingly, we would need some information.

1. What is the version and build of you operating system? In the Search box, type winver to get this info.
2. What is Make and the Model of the computer and the Graphics card?
3. May I know if you have updated to the 1903 version?

Please reply to us with the required information. We will be happy to help you.

Thanks,
Suman.B
Microsoft Community - Moderator

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Thanks so much for replying!

To answer #1: My build is 18362.175

#2: My graphics card is a GTX 1060 from Zotac. My computer is custom built, and I don't quite know the specs of much else. I have 24 gb of ram, an Intel i7 970 CPU (3.2 GHz) and no clue my mother board. The actual computer was originally HP Pavilion Elite, but we significantly modified it, short of one of the hard drives

#3: Yes, I have updated to the 1903 version.

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I've replied 3 days ago, and I was wondering if this is a problem that has yet to be solved, thus you cannot help me, or possibly you didn't get the initial notification/email indicating a reply.
Let me know if you are still there to help. Thanks!

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Hi,

I apologize for the delay in reply.

I appreciate the efforts you have taken in troubleshooting this issue.

We also suggest following the steps below and check if it makes any difference.

Method 1: Run netsh winsock reset command

1. Press Windows Key + X and choose Command Prompt from the menu.
2. When Command Prompt starts, enter the following and press Enter to run it:
   netsh winsock reset

3. Close Command Prompt and restart your computer.

Method 2: Remove problematic software

If you have any unnecessary programs installed on your computer, we advise that you remove them by following these steps:

Refer this article to
Remove programs in Windows 10.

Method 3:  Disconnect all USB devices

USB devices such as external hard drive, printers, etc. can sometimes cause Windows 10 to freeze randomly. If you have any USB devices connected to your computer, you should disconnect them before you turn on your computer.

Method 4: Download latest chipset drivers

To update your chipset drivers, you need to visit your motherboard manufacturer's website and download latest chipset drivers for your motherboard.


Method 5: Update network drivers
 

  1. In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
  2. Expand Network adapters, and locate the network adapter for your device.
  3. Select the network adapter, select Update driver > Search automatically for updated driver software, and then follow the instructions.
  4. After installing the updated driver, select the Start button > Power  > Restart if you're asked to restart, and see if that fixes the issue.

Method 6: Update your BIOS

To perform a BIOS update, you have to visit and contact your motherboard manufacturer's website and download the latest version of BIOS.

BIOS Disclaimer:

Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk. 

I look forward to your reply.

Thanks,
Suman.B
Microsoft Community - Moderator

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Thanks again for replying!

Last night I tried each method and I'll explain the results of each.

Method 1- I did as directed, and did it correctly (even doing it twice) and still the problem persists

Method 2- Since I had factory reset my computer before posting my original comment, the only program I have installed is my Nvidia Graphics software and Google Chrome. Neither of with I believe would be problematic (as my computer still stuttered before installing these programs). Still stutters.

Method 3- The only USB devices I had hooked up to my PC was my keyboard and mouse. Problem still occurs.

Method 4- I went to my motherboard manufacturer's website and made sure to follow instructions provided. There are no chipset driver updates to be installed. I am up to date.

Method 5- Went through my network drivers and attempted to update them, but they are all apparently fully up to date already.

Method 6- This method was tricky to figure out, but I found out how to do it. I followed the directions according to the motherboard manufacturer (HP), and my computer still stutters upon restart.

I am sad to say that none of the provided methods worked for me. I appreciate your effort towards helping me solve my problem.

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I'm going to say something shocking, but how about windows releases updates that don't completely wreck peoples PC.  I'm tired of spending a day trying a bunch of workarounds until I get my PC back to a semi-stable state. 

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My computer will not stay on.  I cannot keep my mouse working on my Toshiba computer, so cannot get to a web page. 

I earlier received the following 

https://Windows.com/stopcode.     And was instructed to tell support problem. WATCHDOG VIOLATION

I AM A 76year old grandma and am not up on all technology, apparently.  I have been trying...no luck!!!!

i am responding on an ipod.  Help???

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I'm having a similar issue and no one seems to be addressing it. I was forced to do the update to 1903 as it's a requirement for Gears 5 and now I'm getting stuttering sound!! It's not isolated to games either. It happens while watching youtube, Netflix, and movies and music. If I revert back to the previous version, I'm good, but can't play Gears. What's worse is that I did a fresh install of windows and immediately upgraded to 1903 and still have the problem. Im running a NVIDIA 1060 card connected via HDMI and audio over HDMI. I've tried several things based on internet and still have the issue. Please help!!

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Hi guys,
I have the same issue after update, took a month tried every suggestions from MS agents, advisors and moderators with no luck.  My laptop randomly stuttering 2-3 times a day from using Movies & TV on big screen through HDMI, until I did one method that seems to mitigate or at least I can enjoy movies without saying bad word 3 times a day.  

To understand windows lag and stuttering you have to go all the way back to 2013;

And the most recently ;

After much research, I found that the most complaints are these two processors that may have contributed to the problem.  ACPI that related to Battery and Adjusting the clock speed of the CPU. Also called "dynamic frequency scaling," CPU throttling.  And NtOsKrnl that is Windows NT kernel and nothing you can do to tame it unless Microsoft takes their head out of the sand.


Here’s the tool I’m using “LatencyMon” to monitor what’s going on behind my back;
And here’s the software that at least blocks most of the things that shouldn’t be running without your permission, “O&Oshutup10”;

https://www.oo-software.com/en/shutup10

(Always monitor CPU usage, some options on some PC could spike CPU to 100%.  For example; Miscellaneous: Extension of Windows 10 search with Bing disable)

Long story short...
1) I updated from 1709 to 1803 build and that where lag and stuttering begins 
2) Rollback to the original image my laptop is perfectly fine again
3) Update again to 1903 randomly stuttering came back 
(Note: Reset or Clean install doesn’t do any good both times.  ACPI and Ntoskrnl are the pc killer)

Following are the method I mentioned;

4) Barebones install 1809 (From Microsoft ISO download site) which of causes, bunch of unknown device shows up in device manager. But I choose to update only 2 drivers..
 - Displays driver
 - Sound Drive (Realtek)
Then
 - Install Shutup10 to limits most of background 

 - Turn off Background Apps in setting 

 - Turn off all Setting/Privacy

 - Turn off all Setting/Gaming

 - Turn off SaveMode when Battery below 20% (Only apply to laptop.  this is where stuttering most occurs)

 - Set network status to “Meter” preventing update

 - Disable Windows Automatic update in Group Policy (Windows 10 pro) or “wuauserv” in Services

 - Disable all enhance audio from Realtek’s property (KMplayer has its own internal codec)

 - increases Pagefile to double the size where windows recommended (not to exceeding ram size) 
 - I’m using The KMplayer instead of Movies & TV (MS Movies players from my observation might have corrupted memory and/or search index when stuttering happens.  When that happens, don’t restart. Instead, force shut down by holding power button)
  - And I’m using Chrome instead of Adge (Youtube doesn’t work from Flash not being configured properly and other reason https://www.google.com/amp/s/www.windowscentral.com/how-to-fix-slow-edge-youtube%3famp)

Then to ensure that my system is up to the task, I did the following..
5) Run Windows PowerShell (Admin)
type sfc /scannow
If corrupted files found and couldn’t be fixed then use 
DISM.exe /Online /Cleanup-image /Restorehealth 
To rebuild package then Run sfc /scannow again (1903 came with corrupted defenders security)
     
6) Lastly run Setting/Security and update/trouble shoot on compatibility and search index. (I found one of the Realteks Dll incompatible, has to set as Windows 8)

Words of caution;
Do research and understand any and all of these procedures before you start.  It works for me, might not work for you.  Keep in mind, install fresh Windows means you will lose every programs you previously installed and without proper drivers, you might lose some hardware functionality)

Hope my experiences help.


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You might have to wait until Oct 10, 2019 for 1909 build release then try again.

https://www.google.com/amp/s/windowsreport.com/ntoskrnl-exe-latency-spikes-windows-10/%3famp

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Last updated September 15, 2021 Views 55,552 Applies to: