Windows 10 stuck on PRE-logon screen.

I have a Windows 10 install, UEFI using SSD's.  First, the problem, then what I have tried to date.

Problem:  the machine boots normally until it comes to the Pre-Logon screen.  This is the screen that shows the "Beach from a Cave" with the small Ethernet symbol to the lower right.  To be clear:  this is *NOT* the login screen with the three little symbols at lower right.  This is the PRE logon screen showing time and date and the beach.

If I press a mouse button or keyboard button, the pre-logon screen will 'roll up' as if it is going to the logon screen, but then it just reverts back.  If I press AND HOLD, "ctrl alt delete", I can barely see the logon screen as it flickers.  But on release "ctrl alt delete", it just goes back to the pre-logon screen.

Attempted so far without success:

1.  rebooting multiple times.

2.  F8 and Shift F8, F10 and Shift F10 for Safe Mode 

3.  Using a Windows Recovery USB to boot into safe mode.  This gives the "choose an operating system" error screen with no option to actually choose an operating system.

4.  Using a Windows Recovery USB to "repair" startup.

5.  Using rstrui as a route to the login screen

6.  Using Net User to set password to blank so that it will go right through without needing login.

None of this has helped all attempts go right back to the PRE-login screen.  Please help me!

Which version of Windows is installed?
What is the make and model of your computer?

Give the following a try from within the recovery environment.

Click Troubleshoot
Click Advanced options
Click Command Prompt

At the command prompt, type:
net user administrator /active:yes

Hit Enter

Close command prompt, restart, then try signing into the Administrator account.

See if you can sign in, if not, then you should perform a custom install:

How to: Perform a Custom install of Windows 10
http://answers.microsoft.com/en-us/insider/wiki...
Best,
Andre
twitter/adacosta
groovypost.com

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Hardware is a custom build, OS is Win-10.  It's been running for a good 3 years with no issues.

The "net user" command worked, but can't login as Admin because it still won't go to the login screen:  it's stuck as Pre-login screen.

Is there not a way, from the command line in recovery mode, to tell Windows to skip the "beach from a cave" screen entirely and go right to login? 

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Could you check if you are able to log in through Safe Mode?

At the sign in screen:

Hold down the shift key on your keyboard while clicking the Power button on the screen.
Continue to hold down the shift key while clicking Restart.
Continue to hold down the shift key until the Advanced Recovery Options menu appears.
Click Troubleshoot
Click Advanced options
Click Startup Settings
Click Restart
Press (4) to Enable Safe Mode
Wait while Windows 10 starts in safe mode.
Log in
Best,
Andre
twitter/adacosta
groovypost.com

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Last updated May 2, 2024 Views 5,923 Applies to: