Windows 10 stuck at 30%

Hi,

My computer always seems to freeze whenever it needs to update and shut down/restart at the 30% mark. At first I thought it was a hardware problem so I bought a new ssd and put a fresh windows 10 on it and it had the same problem. I dont boot my computer off my HDD whatsoever so I dont think that could be the problem either so I'm at a loss right now as to what to do. I currently just hard reset the computer once it hits 30% and freezes and turn it on again so it finishes the update but obviously I shouldn't need to be doing that so if anyone could help me find a solution I'd be very grateful.

Thanks 

Hi Cecilio. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

1) There is a new guided walk-through from Microsoft for repairing Windows Update that leads up to resetting components if necessary: https://support.microsoft.com/en-us/help/10164/.... Try running that first.

2) If that fails try manually resetting Windows Update Service:

Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Close Command Prompt and see if Windows Updates works then

3) You can also install the Updates manually that fail to install which are logged at Settings > Update & Security > Windows Update > Installed Update History, and then search for those to download and install from this Catalog: http://test.catalog.update.microsoft.com/v7/sit...

4) If they continue to fail and interfere, then you can block them using one of these methods: https://www.howtogeek.com/224471/how-to-prevent...

5) What I'd do at this point if you haven't yet is install latest Version 1809 by installing Media Creation Tool from this link and choose Upgrade This PC Now: http://windows.microsoft.com/en-us/windows-10/m...

This is the most stable way to change to the newer version and because it reinstalls WIndows while keeping your files and programs in place, fixes most problems. It also brings all Windows Updates to date.

If there are any hurdles during install then these steps can overcome them: http://answers.microsoft.com/en-us/windows/wiki...


I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
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Hi,
Assuming a feature update is stuck,
Would like to look at Rollback logs.

Share Setuperr.log and Setupact.log named from
C:\$Windows.~BT\Sources\Rollback\

and

C:\$Windows.~BT\Sources\Panther
You can open the folder by typing the path in Run or showing hidden files and viewing through explorer.

Use Onedrive/Google Drive/Mediafire to share the files and drop the links in the next reply.
Sumit
Available 6 PM - 8 AM PST

It is always good to include your PC Specs, make and model in the question

Never Call the Phone numbers received in Emails from the Microsoft Community

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The computer freezes during the restart phase 

  • Working on updates / 30% complete / Don't turn off your computer
  • as soon as the computer hits 30% it waits about 5 seconds or so then no longer continues, my cursor freezes, hdd indicator light turns off. so considering ive even gone as far as installing a fresh windows 10 on my computer and it still not working do you think it might be the sata cables/hdd/ssd being the main problem?

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Did you try the steps I gave you which work for everyone else with Update failures? Try them again now.

Try unplugging the other drives and use just the SSD to compare.

Please post a screenshot of Disk Management, which I read like a doctor reads X-rays. Follow the steps here so I can see everything needed to advise you: http://answers.microsoft.com/en-us/windows/foru...

If this is only happening during Updates then it's unlikely it's hardware.
_________________

Windows MVP 2010-21

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

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well honestly man, im pretty hesitant to hit the update and restart right now on my computer because i already know what to expect. im trying to go through the first step you gave me in the first reply and its telling me to restart the computer which i know will result in a freeze. assuming it does freeze mid-update again, should i just hard reset as i normally do?

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That step requires a restart to see if the Update repairs work, so yes it's worth the chance.

Then proceed with the other steps which reinstall Windows Update so there should be no way for the problem to persist.

Yes, you can hard restart if you dont' have a choice. The repairs are worth it because they normally work - one or the other.

If it was one or more specfiic Updates causing this we could uninstall it from Command Prompt in Repair mode, then go back in and block it with Hide Updates tool, but you said this is for general updating so it needs to be fixed or reinstalled using those steps.
_________________

Windows MVP 2010-21

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

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Last updated February 26, 2021 Views 16,573 Applies to: