Windows 10 Start Menu Reset

Hello,

I've just installed the win 10 fall updates (version 1809). Now, whenever I reboot, windows restores the default start menu apps and icons, eliminating my customizations.

A) Why is this happening?

B) What can I do to stop it?

C) How can I backup my start menu after I finish customizing it so I can restore it if this should happen in the future? I've searched thoroughly and fruitlessly for a backup solution myself...

Thank you very much for any help you can provide me on the most annoying problem!

 

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Last updated September 18, 2019 Views 3,314 Applies to:

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This is not normal behavior , are you receiving any error message like profile failed or any other errors?

Open start and search for feedback and open Feedback Hub app and report this issue.

Check Windows Update and search for update and install all updates.

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Hi Joel. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

We've been trying to get this issues resolved for several years now. If you want to add your opinion to Microsoft use the Feedback Hub app in Start Menu where developers are tasked to process consumer feedback. They will not even see it here. This is a tech forums staffed mostly by volunteers trying to help others with your problems.

If you want to post back a Share link from your Feedback here others who see this thread can vote it up and add to it. I will also track the issue for you.

You can back up your Start menu these ways:

How To Export And Import Start Menu Layout In Windows 10

How To Backup & Restore Start Menu Layout In Windows 10 Backup and Restore Start Menu Layout in Windows 10


Customizing tips:
https://www.cnet.com/how-to/how-to-customize-th...
https://www.howtogeek.com/197836/8-ways-to-cust...
https://www.windowscentral.com/how-customize-yo...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

_________________

Windows MVP 2010-20

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

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How satisfied are you with this response?

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Hi Joel. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

We've been trying to get this issues resolved for several years now. If you want to add your opinion to Microsoft use the Feedback Hub app in Start Menu where developers are tasked to process consumer feedback. They will not even see it here. This is a tech forums staffed mostly by volunteers trying to help others with your problems.

If you want to post back a Share link from your Feedback here others who see this thread can vote it up and add to it. I will also track the issue for you.

You can back up your Start menu this way:
https://www.windowscentral.com/how-backup-start...

Customizing tips:
https://www.cnet.com/how-to/how-to-customize-th...
https://www.howtogeek.com/197836/8-ways-to-cust...
https://www.windowscentral.com/how-customize-yo...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Thanks Greg...Unfortunately, I've tried following the instructions as given for backing up the start menu. No such options show up on my Computer Management screen. It may be because I have the Home version of Win 10? Nor do I find the suggested directory: "C:\Users\YOUR-ACCOUNT-NAME\AppData\Local\TileDataLayer" on my PC (and, yes, I have enabled the viewing of hidden files and filename extensions. Arggggh! This is frustrating the dickens out of me. 

I believe I'll attempt to remove the 1809 update and see if that doesn't give me temporary relief.

Thanks for trying.

Joel

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Joel, looks like they've moved the Start menu database in the last version. I will try to find it or an alternative method to get back to you soon.

Thanks for reporting this!
_________________

Windows MVP 2010-20

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

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Thank you, Greg.

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Did this solve your problem?

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OK, try the PowerShell Commands to back up Start menu here: https://www.intowindows.com/how-to-export-and-i...

Then there are two third party tools to try here as a secondary backup:
https://winaero.com/blog/backup-restore-start-m...
https://www.intowindows.com/how-to-backup-resto...

Please let us know how these work.
_________________

Windows MVP 2010-20

Over 100,000 helped in forums in 10 years
I do not quit for those who are polite and cooperative.
I will walk you through any steps and will not let you fail.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Has any one fixed this yet? I reported it on these forums and no one from MS has given a solution that works. The only thing I have worked out is that if I create a new user then the menu works fine for them, so can someone tell me where the menu is now stored (its changed) and then I'll be able to copy a good menu over the bad one

Roger

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

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How satisfied are you with this response?

Thanks for your feedback.

Has any one fixed this yet? I reported it on these forums and no one from MS has given a solution that works. The only thing I have worked out is that if I create a new user then the menu works fine for them, so can someone tell me where the menu is now stored (its changed) and then I'll be able to copy a good menu over the bad one

Roger

Hello Roger,

I spoke with Microsoft Tech Support Yesterday about a different issue I was having. They solved that problem :-) After, I asked about the annoying Start Menu problem. He told me to look for a possible patch/update fix for that on Friday's update. I'm keeping my fingers crossed!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Has any one fixed this yet? I reported it on these forums and no one from MS has given a solution that works. The only thing I have worked out is that if I create a new user then the menu works fine for them, so can someone tell me where the menu is now stored (its changed) and then I'll be able to copy a good menu over the bad one

Roger

Hello Roger,

I spoke with Microsoft Tech Support Yesterday about a different issue I was having. They solved that problem :-) After, I asked about the annoying Start Menu problem. He told me to look for a possible patch/update fix for that on Friday's update. I'm keeping my fingers crossed!

Which Friday and which update are your referring to? There was no update yesterday and MS release patches on the second Tuesday of each month

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The rerelease of 1809 is here, so I installed it for the first time, and the November patch, and lo and behold my start menu resets every log on. It also refuses to do anything when I flip the Use Start full screen toggle.

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