Windows 10 showing the wrong file size in version 10.0.17135

I have copied some jpegs from an andriod device to windows 10

Each jpeg is showing a size of 32 GB but a size on disk of 4kb, which is obviously incorrect. This is now stopping me from copying the files anywhere else as the disk space check fails. Tree size shows is showing the same information. See screenshots below

I have tried renaming a file, and compressing the folder to try and make it refresh it's meta data but with now success.

I am running Windows 10 Pro 10.0.17135 Build 17134

Is there a fix for this?

I'm not sure it will help but try a system file scan and then restart. (Start > Power > Restart)

Method 1:
System file checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Run system file checker (SFC) and see if it helps. Please follow these steps:

a. Press Windows + X keys and click command prompt (admin). Or PowerShell (Admin).

b. Type the following command in command prompt and press Enter.

sfc /scannow

If it does not help, use method 2.

Method 2:


Run DISM tool and check the issue. Please follow these steps:

a. Press Windows + X keys and click command prompt (admin). Or PowerShell (Admin).

b. Type the following command in command prompt and press Enter.

DISM.exe /Online /Cleanup-image /Scanhealth
after the scan is complete type the following and press Enter
DISM.exe /Online /Cleanup-image /Restorehealth

After running the DSM commands run SFC again.

You could also try a chkdsk scan using chkdsk /f from PowerShell (Admin)

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Hi RichardWatts1979

My name is Sarah Kong and I am an independent adviser that is here to try and help you with your issue.

This is a known bug in the version of Windows 10 you are currently running.
They have addressed it or will be in the future releases.
Keep updating.

For now see link below, might fix it.

https://appuals.com/how-to-fix-folder-size-issu...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Tried all suggested with no luck, thanks for your time

Looks like Im waiting on a Windows update to fix the issue, for now the files are stuck on one machine.

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Last updated January 19, 2021 Views 2,083 Applies to: