Windows 10 screen randomly goes grey

Hi Jack,

Thank you for posting your query in Microsoft Community.

I apologize for the inconvenience caused. We are glad to help you.

I suggest you to Start computer in safe mode and check if it helps in resolving your issue:

1.    Type Settings in the search box on the desktop, select Settings.

2.    Here select Change pc settings and then General.

3.    Scroll down to Advanced startup, click Restart now.

4.    Click on Troubleshoot, Advanced options, and Startup Settings.

5.    Click Restart, select Safe mode and then press Enter.

If the issue persists, I suggest you to update graphics drivers and check if it helps:

1.    Press Windows key + X and select Device Manager.

2.    Search for Display Adapters and expand it.

3.    Right click on the graphics driver and select Update driver software.

Hope this information helps. Do contact us for further queries. We will be happy to assist you.

Regards,

Jenith

Hi Jack,

Thank you for posting your query in Microsoft Community.

I apologize for the inconvenience caused. We are glad to help you.

I suggest you to Start computer in safe mode and check if it helps in resolving your issue:

1.    Type Settings in the search box on the desktop, select Settings.

2.    Here select Change pc settings and then General.

3.    Scroll down to Advanced startup, click Restart now.

4.    Click on Troubleshoot, Advanced options, and Startup Settings.

5.    Click Restart, select Safe mode and then press Enter.

If the issue persists, I suggest you to update graphics drivers and check if it helps:

1.    Press Windows key + X and select Device Manager.

2.    Search for Display Adapters and expand it.

3.    Right click on the graphics driver and select Update driver software.

Hope this information helps. Do contact us for further queries. We will be happy to assist you.

Regards,

Jenith

Well, I tried this, and I updated my graphics drivers before hand. Safe mode has left my PC in a worse state. Nothing will work, no audio, no internet, no connections, my screensaver didn't load, the grey lines still pop up.

Hi Jack,

We understand that this might be causing inconvenience for you.

I see you telling that the problem is still appearing on Safe Mode. I guess the problem might be with the display screen. I appreciate if you could test this by connecting an external display. This will give us the clue on the root cause.

To connect another monitor to your PC

1. Locate an available video port on your PC.

2. Plug in the matching cable from the second monitor into the port.

Windows should automatically detect and install the monitor.

Keep posted if you require further assistance.