Windows 10 Pro Digital License Activation not working

Good day, Claude here from UAE.

I have brought a Windows 10 Pro upgrade ($139) from the Windows Store as I was planning to upgrade from Windows 10 Home to Pro on my Dell XPS 13. However to my surprise after clicking upgrade to Windows 10 Pro from store, I got a non-activated Windows 10 Enterprise instead.

I spent a good amount of time with virtual chat and Windows troubleshooting feature without any luck. I read from the community post that a remote session with agent / tech support is the only option (wherein they provide a product key). Additional information below which hopefully can assist:

+I bought the license from the store on the same laptop (no hardware change, i.e., motherboard)

+After purchasing whenever I revisit the store or click on my order confirmation email (I get the errors below"cannot find this version of Windows 10"

Appreciate if you could assist! Thank you.

This thread is locked. You can vote as helpful, but you cannot reply or subscribe to this thread.

Answer

DaveM121

Independent Advisor

Hi Jean

This is a known bug in the Home to Pro upgrade process, please see the step-by-step fix form trusted MVP Sumit Dhiman on this link to get your Windows Pro activated:

https://www.yourwindowsguide.com/2019/07/fix-pu...

________________________________________________________
Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

.

___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

1 person found this reply helpful

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Answer

Vijay A. Verma

Volunteer Moderator

Hi Jean
Greetings! I am Vijay, an Independent Advisor. This is a frequently occurring issue where Pro gets reported as Enterprise. Do following to correct this.

Windows Key+i > Update & Security > Activation > Change product key > Use below product key

VK7JG-NPHTM-C97JM-9MPGT-3V66T

Source - https://www.yourwindowsguide.com/2019/07/fix-pu...

Do let me know if you have any more question or require further help.

Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Contribute to the Windows forum!

Windows 10 Forum Top Contributors:

Windows 10 Pro Digital License Activation not working

Replies (3)

Question Info

Windows 10 Pro Digital License Activation not working

Replies (3) 

Question Info

Replies (3)