Windows 10 PC screen does not respond to mouse clicks or keyboard. How do I reload windows or restart the computer

Windows 10 PC screen does not respond to mouse clicks or keyboard. How do I reload windows or restart the computer

Hi, I’m Vinay. Thanks for reaching out.

I’m here to help you today.

First , Perform Hard Reset :

Press and hold the Power button on your PC for about 10-15 seconds until the computer shuts down.

After the system is turned off, press the Power button again to restart your PC.

If that doesn't work , try connecting external keyboard and mouse and see how it goes!

Please let me know if you have any questions!

Regards,
Vinay
Time Zone :(UTC + 5:30)

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Thanks for the reply. I should have been more specific.

I had tried the reset and have used 2 different keyboard/mouse sets. The screen is as normal, I can get some response - selecting settings from the menu bar, for example but it will not let me select any actions beyond getting a menu.

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Thanks for the reply .

If possible, could you please send the screenshots of it?

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Last updated March 26, 2025 Views 42 Applies to: