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Windows 10 not showing password prompt. I cannot login! Please someone help me! Tried all the steps but still this error presists!

I use a laptop to do my personal works which runs windows 10, everything was okay when I closed it the last time, but when I opened it again after sometime it said something like "Working on updates 100%", I didn't even chose an option like "Update and Shut down" when I closed it for the last time, but it showed me "Working on updates 100%" just for a minute and showed me the screen before the login screen, when I went to the login screen it didn't showed me the input to enter my password, I'm stuck at this. I have tried a safe boot and tried to use the start up repair and it didn't found any errors, I even tried some commands like "sfc /scannow" by seeing some other answers related to the bug and also tried some other commands in cmd at boot time but these commands are not working, and also tried to uninstall the latest quality update but it's not working, I have also checked for the latest quality updates via cmd at boot time but it's not showing me the latest quality update. I don't know what is wrong, please someone help me!

Hi, my name is Claudeir, I'm happy to help you!
Got it, follow a few steps to find a solution:
-Solve problems with PIN/Password login on Windows:
If possible, at the login screen, click Ease of Access and use the virtual keyboard to enter name/password.
At the login screen, hold the Shift key and restart the PC, this will enter the recovery environment, in the options that appear click on Troubleshoot, Advanced options, Startup repair.
If that does not resolve the issue, go back to the recovery environment, Troubleshooting, Advanced options, System Restore, find a date before the issue, and proceed.
If you still cannot resolve the issue, in the recovery environment, Troubleshooting, Advanced options, Startup settings, after the computer restarts, you will see a list of options. Select 4 or press F4 to start the computer in Safe Mode. Or, if you need to use the Internet, select 5 or press F5 to enter Safe Mode with Networking.
If you can get into safe mode, try changing or removing your password, Windows + Q, change your password.
If this is not possible, it will be necessary to restore the system, Windows + i, update and security, recovery, start now. You can still keep your files.


Feel free to leave your opinion, marking as answered if the answer helped, or leaving more details so that we can continue the service, this is very important to us.
Graciously,

Claudeir
Claudeir

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Thank you very much for replying! But I tried all these steps but it is not working, reading my problem again may give you a better understanding of what my problem is

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Okay, what I understand is that on your home screen, the system is not showing the field to fill in your password, and that's why you can't login, right? If possible, send an image here so we can see it better.
Let's try to change the password using the command:
Enter WinRE mode (recovery environment) as I showed you earlier, then click Troubleshoot > Advanced Options > Command Prompt.
Type: net user, press enter, the list of PC users will be shown, now type: net user AccountName *, press enter (replace AccountName with the correct name of your user, example: net user Mateus *)
Note that at the end there is a space and the * symbol.
Then, a new line will appear with the following sentence: “Enter a password for the user:”.
If you get a series of lines starting with the following saying: "The syntax for this command is:", then type net user Administrator * for an administrator account or net user Guest * for a guest account.
You will then be asked to enter the password, now enter the new password you want, not the old one. Be careful that the cursor doesn't move when typing, make sure you don't misspell. After entering, press enter, then you will be asked to confirm your password.
If the two passwords entered match, the message "Command performed successfully" will be displayed. The next time you try to log into the computer, the updated password will be required to continue.

If that doesn't solve the problem, I suggest entering WInRE mode and doing a recovery, you can keep your files.
Troubleshoot > Reset this computer. You can keep your files.

Graciously,

Claudeir
Claudeir

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Sorry for this late response as it was night time in my country, I tried these commands but it is not working, ifi restore my computer do I need to install all the programs again that I have installed, also one more thing that if i don't press any keys in the login screen it shows a blue screen and it shows a circular progress bar for 5 minutesthis is the login screen where it should show a input field to enter password ☝️☝️☝️

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I understand you and I know how frustrating it can be to have to download your programs again, but depending on the case, this is necessary for correction.
Before that, let's test getting right into Safe Mode with Networking:
https://support.microsoft.com/en-us/windows/sta...

If you succeed, try removing the password or creating a new user, the important thing is to be able to access the system.
Graciously,

Claudeir
Claudeir

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It didn't work! What is the cause of this problem, if this is caused due to Windows corrupted files, then shall I try to uninstall my windows latest features update. If I uninstall my windows latest features update is that going to delete or uninstall my programs?

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It depends how you do it, not usually, but I wonder how you are going to uninstall a system update if you are not even able to access the system? It would be great if we could at least access the system through safe mode.
We can do another test, in WinRE mode, Click on Troubleshoot>Advanced Options>Back to previous version. This may work if you have just updated your system.
If it still doesn't, in WinRE mode, click Troubleshoot > Advanced Options > Startup Settings > Enable Low Resolution Video Mode.
See if the system starts normally now.
Graciously,

Claudeir
Claudeir

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Enabling low resolution video didn't work for me also I don't see an option which tells me to go back to previous version, but there is an option called uninstall latest update, shall I try that?ImageImageI tried uninstall latest quality update, but it didn't work, so shall I try uninstall latest feature update option

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Yes, you can try uninstalling the latest quality update, and if it doesn't, try uninstalling the latest feature update.

If you still don't solve the problem, it will be necessary to do a recovery keeping your files. In WinRE mode > Troubleshoot > Reset this computer.
I hope it solves.
Graciously,

Claudeir
Claudeir

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Thank you for your help very much, sorry for this late response as I had some problem with my router connection and I lived in this world without internet for three days, my laptop is an old laptop, so I degraded to Windows 8.1 now everything is working well as before, also it is faster now. Again thank you very much!

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Last updated May 3, 2024 Views 1,445 Applies to: