Windows 10 Movies & TV App: No Sound

This is a problem I did not have when I first installed Windows 10 on my Surface Pro 3. I have not intentionally changed anything, except to enable "Stereo Mix" as a Recording Device.

For the last couple of months, perhaps after some Windows Update, the Movies & TV App will play back videos with no sound. Many times there will be a brief instant of sound at the start, and then it will go silent. It is not a system-wide problem, it is only with this App. Windows Media Player and other media player programs play back videos correctly with sound, with no problems. The Movies & TV App has this problem with all types of video files. I have not found one yet that it will play back with sound.

I saw that there have been some other complaints about similar issues, but none of the solutions offered fixed the problem.

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Answer

Yaqub K

Hi,

I suggest you to un-install and re-install Movies & TV App and check. Follow the steps:

Press Windows Key.
Type Windows Powershell.
Right click on it and select Run as administrator.
Type in the following command to un-install Movies & TV App.

get-appxpackage *Microsoft.ZuneVideo* | remove-appxpackage

Note: The Movies & TV App can be reinstalled using the Store App or by following the link mentioned below. You will need to exit the Store app if it is already open before reinstalling the app.

https://www.microsoft.com/en-us/store/apps/movies-tv/9wzdncrfj3p2

Hope it helps.

Thanks,
Yaqub Khan