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Windows 10 machine having issue installing updates. When click on Retry , it works again.

Hi,

Our site having similar issues.  When machines trying to install updates on its own, it'll come back with "encountered error" and will keep on trying.  But never works unless you click on RETRY button.  And this is the WSUS log,

2019/06/05 07:50:49.7567206 8024  1224  Shared          InitializeSus
2019/06/05 07:50:49.7572119 8024  1224  IdleTimer       Non-AoAc machine.  Aoac operations will be ignored.
2019/06/05 07:50:49.7573823 8024  1224  Agent           WU client version 10.0.17763.404
2019/06/05 07:50:49.7576024 8024  1224  Agent           SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.
2019/06/05 07:50:49.7577468 8024  1224  Agent           Base directory: C:\WINDOWS\SoftwareDistribution
2019/06/05 07:50:49.7582811 8024  1224  Agent           Datastore directory: C:\WINDOWS\SoftwareDistribution\DataStore\DataStore.edb
2019/06/05 07:50:49.7591765 8024  1224  DataStore       JetEnableMultiInstance succeeded - applicable param count: 5, applied param count: 5
2019/06/05 07:50:49.7847912 8024  1224  Shared          UpdateNetworkState Ipv6, cNetworkInterfaces = 0.
2019/06/05 07:50:49.7849601 8024  1224  Shared          UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
2019/06/05 07:50:49.7864732 8024  1224  Shared          Network state: Connected
2019/06/05 07:50:49.8612388 8024  1224  Misc            *FAILED* [8024000C] LoadHistoryEventFromRegistry completed
2019/06/05 07:50:49.8613720 8024  1224  Shared          UpdateNetworkState Ipv6, cNetworkInterfaces = 0.
2019/06/05 07:50:49.8613784 8024  1224  Shared          UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
2019/06/05 07:50:49.8613837 8024  1224  Shared          Power status changed
2019/06/05 07:50:49.8631498 8024  10424 Agent           *FAILED* [80240013] m_services.Add()
2019/06/05 07:50:49.8631533 8024  10424 Agent           *FAILED* [80240013] Method failed [CAgentServiceManager::CreateServiceObjectAndAddIntoMap:2034]
2019/06/05 07:50:49.8631575 8024  10424 Agent           *FAILED* [80240013] Method failed [CAgentServiceManager::DelayedInit:2678]
2019/06/05 07:50:49.8636011 8024  1224  Agent           Initializing global settings cache
2019/06/05 07:50:49.8636028 8024  1224  Agent           WSUS server: http://xxx.xxx.:8530
2019/06/05 07:50:49.8636040 8024  1224  Agent           WSUS status server: http://xxx.xxx:8530
2019/06/05 07:50:49.8636053 8024  1224  Agent           Alternate Download Server: http://xxx.xxx:8530
2019/06/05 07:50:49.8636062 8024  1224  Agent           Fill Empty Content Urls: No
2019/06/05 07:50:49.8636071 8024  1224  Agent           Target group: Semi-Annual Channel
2019/06/05 07:50:49.8636080 8024  1224  Agent           Windows Update access disabled: No
2019/06/05 07:50:49.8636090 8024  1224  Agent           Do not connect to Windows Update Internet locations: Yes
2019/06/05 07:50:49.8656768 8024  10424 Agent               Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2019-06-05 18:28:09, not idle-only, not network-only
2019/06/05 07:50:49.8705164 8024  10424 Agent           Initializing Windows Update Agent
2019/06/05 07:50:49.8706119 8024  10424 Agent           CPersistentTimeoutScheduler | GetTimer, returned hr = 0x00000000
2019/06/05 07:50:49.8713885 8024  1224  IdleTimer       IdleTimer::NetworkStateChanged. Network connected? Yes
2019/06/05 07:50:49.8756543 8024  8700  DownloadManager Received power state change notification: Old: <unknown>; New: AC.
2019/06/05 07:50:49.8756699 8024  8700  DownloadManager Power state changed from <unknown> to AC.
2019/06/05 08:00:49.9593808 8024  724   Agent           Earliest future timer found:
2019/06/05 08:00:49.9594153 8024  724   Agent               Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2019-06-05 18:28:09, not idle-only, not network-only
2019/06/05 08:00:50.9619959 8024  1224  Shared          UninitializeSUS
2019/06/05 08:00:50.9620000 8024  1224  Misc            CSusClientGlobal::DoServicePreShutdown
2019/06/05 08:00:50.9620987 8024  1224  IdleTimer       Idle timer disabled in preparation for service shutdown
2019/06/05 08:00:50.9621150 8024  1224  Misc            WUTaskManager uninit
2019/06/05 08:00:50.9621199 8024  1224  Agent           Earliest future timer found:
2019/06/05 08:00:50.9621393 8024  1224  Agent               Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2019-06-05 18:28:09, not idle-only, not network-only
2019/06/05 08:00:50.9697175 8024  1224  Misc            CreateSessionStateChangeTrigger, TYPE:2, Enable:No
2019/06/05 08:00:50.9697214 8024  1224  Misc            CreateSessionStateChangeTrigger, TYPE:4, Enable:No
2019/06/05 08:00:50.9728698 8024  1224  Misc            Agent uninit
2019/06/05 08:00:50.9738917 8024  1224  Misc            Reporter uninit
2019/06/05 08:00:50.9739619 8024  1224  Misc            network cost manager uninit
2019/06/05 08:00:50.9739752 8024  1224  Misc            Eventer uninit
2019/06/05 08:00:51.9746017 8024  1224  Misc            ServiceManager uninit
2019/06/05 08:00:51.9746492 8024  1224  Misc            PersistentTimeoutScheduler uninit
2019/06/05 08:00:51.9746539 8024  1224  Misc            datastore uninit
2019/06/05 08:00:52.0151120 8024  1224  Misc            setting cache uninit
2019/06/05 08:00:52.0151148 8024  1224  Misc            security checker uninit
2019/06/05 08:00:52.0151194 8024  1224  Misc            Test Hook uninit
2019/06/05 08:00:52.0151204 8024  1224  Misc            IdleTimer uninit
2019/06/05 08:00:52.0157335 8024  1224  Shared          * END * Service exit Exit code = 0x240001

Hi, Fred

My name is Kathleen and I am an Independent Advisor. I would be happy to help you today.

Try these methods
Method 1:
Windows Update Troubleshooter:
https://support.microsoft.com/en-au/help/402732...

Method 2:
Reset Windows Update components manually:
https://docs.microsoft.com/en-us/windows/deploy...

Method 3:
Update manually:
https://answers.microsoft.com/en-us/windows/for...

Let us know if these steps help you to resolve the issue.

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Hi Fred

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center - Windows key + A.

Open Start, type: CMD
Right click CMD
Click Run as administrator

Type each of the following then hit Enter

taskkill /f /fi "SERVICES eq wuauserv" (Do this multiple times)
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
rmdir C:\Windows\SoftwareDistribution\DataStore
rmdir C:\Windows\SoftwareDistribution\Download

When complete, hit Enter, then restart, then try updating again.

If that does not work..

1. Open Start, type: CMD
Right click CMD
Click Run as administrator

Type each of the following then hit Enter

Run these codes:
Net Stop bits
Net Stop wuauserv
Net Stop appidsvc
Net Stop cryptsvc
Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
Ren %systemroot%\system32\catroot2 catroot2.bak
Net Start bits
Net Start wuauserv
Net Start appidsvc
Net Start cryptsvc
After running these commands, check if your issue is fixed.

Try this additional tips to see if they work:

Troubleshoot Windows Update Problems in Windows 10 Using These Five Tips

https://windows10.help/blogs/entry/23-troublesh...

I would also try manually upgrading to Windows 10 1903:

Download the Media Creation Tool Now
http://go.microsoft.com/fwlink/?LinkId=691209

Right click the MediaCreationTool.exe file then click Run as administrator.

Accept the End User License Agreement:

Select the option Upgrade this PC now if you want to upgrade right away,

Click Next

Accept the End User License Agreement.

Wait while Windows 10 setup does one final check to ensure your system is ready.

Windows 10 setup will check if you have enough disk space. If you don’t, review the following article for instructions how to upgrade to Windows 10 Anniversary Update on a system with limited space:

Please note, you have the option of choosing what you would like to keep, which includes personal files, apps and settings.

If you want to perform a new install or just keep your files click Change what to keep. Once you have chosen the desired options, click Install to begin.

This will be your screen for a little while. During the installation, your computer will restart several times.

After the first restart, Windows 10 setup will resume. You will notice the setup experience has once again been refined from the previous animated circle. This will be your screen for a while. When complete, Windows 10 setup will restart automatically.

Sign into your account.

Wait while Windows 10 completes application updates and post setup tasks.

That’s it, the Windows 10 Feature Update is installed.You can check Windows Update for latest updates, click Start > Settings > Update & security > Windows Update > Check for Updates.

How to prepare your computer before upgrading?

Although updating to Windows 10 version 1903 is a relatively simple process, similar to a repair upgrade; users should perform some basic pre-requisites before initiating the upgrade.

If you are finding it difficult to carry out some of the steps described below, please review detailed instructions how to perform them:

https://www.groovypost.com/howto/prepare-comput...

Information in the above link is sourced from a trusted Microsoft MVP blog.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Thanks for helping.  Tried the above but didn't fix the issue.

This is what's showing up on the client's machine.  If we click Retry, it will contact the WSUS server and start downloading and installing updates.  But when machine contacting server again, we will get the same error page.  


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Thanks for the reply but didn't help.  I posted the error screen when replying Kahtleen and that's the problem we're having.  

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Can you try installing the latest cumulative update manually?

https://www.groovypost.com/howto/manually-insta...

Information in the above link is sourced from a trusted Microsoft MVP blog.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Yes.  If I click Retry in the page, it will install manually.  But I can't tell the whole organization to go in and click on Retry every month.  It should auto download and install at scheduled time according to the WSUS set up rule.

Also, I check into the Windows Update log, I seen these.  I don't know what update sticky means...

2019/06/05 11:38:44.2625943 4816  14700 Misc            Update 2F86D32E-AFE1-4680-AC6E-BA20F1815DAD is sticky.

2019/06/05 11:38:44.2648482 4816  14700 Misc            Update 623B4E44-1F39-4496-9836-DC80BE3CE2CC is sticky.

2019/06/05 11:38:44.2654754 4816  14700 Misc            Update 87AC2D4B-EACD-4A7D-B267-653F907642FF is sticky.

2019/06/05 11:38:44.2720054 4816  14700 Misc            Update 2BEF2493-D3AF-412D-AED8-EBCB0544F429 is sticky.

2019/06/05 11:38:44.2729533 4816  14700 Misc            Update AB8FF69B-0024-43D0-A6F3-E797CEC6B19F is sticky.

2019/06/05 11:38:44.2731696 4816  14700 Misc            Update DC49E69C-71CA-46EF-8AFC-90257DD60246 is sticky.

2019/06/05 11:38:44.2801955 4816  14700 Misc            Update 334BE4E6-18CE-4D4C-A133-3C720D8C1262 is sticky.

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Try manually update

https://answers.microsoft.com/en-us/windows/for...

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What supposed to happen is we set up WSUS rule on the server with automatic approval of updates and set deadline for machines to install.  I can't tell my 4000+ clients to do manual install windows update every month....

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Last updated April 8, 2024 Views 20,421 Applies to: