Windows 10 keeps crashing/freezing/resrtarting

Hello,

I've been experiencing system issues with windows for a few month, but it's keep getting worse overtime.

at the beginning, I used to get blue screen with different error cods every now an then, but now the computer freezes and can't even reach the blue screen, and I had a sudden shutdowns 2 times

I thought it's due to the low space available on the hard drive, so I got a new one and I cloned the data, but the issue didn't get resolved.
It happens randomly, sometimes when I'm playing games (Fifa 18), when using web browsers (chrome or firefox), or even when I'm trying to scan for errors.

the specs:

AMD FX 9370 4.40GHz

AMD Radeon HD 7970
SSD 500 GB Samsung evo 850 (400 Gb available)

HD 2 TB WD Black SATA-III 7200RPM

32GB (8GBx4) DDR3/1600MHz Dual Channel Memory

GIGABYTE GA-990FXA-UD3 AMD 990FX Socket AM3+ ATX Mainboard

Windows 10 home x64 (10.0 - build 16299)

GPU driver version: 23.20.15015.1002

What I have tried:

Disk Error checking

Optimize and fragment driver

CMD: SFC /scannow

windows memory diagnostic

windows troubleshoot

Resource & Performance Monitor

Lolo system mechanic

unmount, and remount hardware 

Blue screen stop codes I have experienced:

PAGE_FALT_IN_NONPAGED_AREA     what faild: V0700vid.sys

BAD_POOL_HEADER

KERNAL_SECURITY_CHECK_FAILURE

KERNAL_AUTO_BOOST_INVALID_LOOK_RELEASE

ATTEMPTED _WRITE_TO_READONLY_MEMORY      what faild: NTFS.sys

SYSTEM_SERVICE_EXCEPTION

At this point, I'm not sure what to do as I'm looking for a way to fix this issue without doing a reset or a reformat

right now I've been using the pc for couple hours on "safe mode with networking" and it's working fine so far

I'd apprieciate any help!

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I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

If any steps cannot be performed normally then try them in Safe Mode with Networking: https://www.digitalcitizen.life/4-ways-boot-saf...

But remember that Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

Make sure during the booted install you follow the illustrated steps to delete all partitions down to Unallocated Space to get it cleanest, then click Next to let it auto-create the needed partitions, format them and begin install - this makes it foolproof.

There is also an automated Refresh that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
----------------------------------
I am a volunteer and not Microsoft.

Over 100,000 helped in forums for 11 years. I don't quit for those who are polite and cooperative.

Windows MVP 2010-21

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Thanks for your respond, but unfortunately windows is still lagging, and I'm trying to find a solution without wiping my app/data 

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You completed all of the checklist? Did it find anything?

If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This will also bring it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

Keep us posted.
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I am a volunteer and not Microsoft.

Over 100,000 helped in forums for 11 years. I don't quit for those who are polite and cooperative.

Windows MVP 2010-21

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Thanks for your quick response!

Unfortunately, Media Creation Tool keeps crashing half way, one time it froze at 34%, and the second time pc just shutdown at 55%

thankfully I'm still able to access windows 

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Create the media or download ISO on another PC. Open media or click to mount ISO, run Setup.
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Over 100,000 helped in forums for 11 years. I don't quit for those who are polite and cooperative.

Windows MVP 2010-21

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I tried that, I even gave up and tried a clean install, but the issue is still there. system keeps crashing (either freezing or sudden shutdown). also, it took me forever to install google chrome and radeon driver

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Update your drivers from the Motherboard and Devices' Support Downloads web pages. Compare the latest drivers with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Did you follow the steps for the gold standard Clean install I gave here? http://answers.microsoft.com/en-us/windows/wiki...

If so did you notice when the crashes began? You can make it a diagnostic install by System Restoring back to the start and then observe each group of Updates install, each program install, each settings change to see what causes this.

Run the Blue Screen troubleshooter at Settings > Update & Security > Troubleshoot

Create and post back the Crash report so a BSOD analyst can read it: http://answers.microsoft.com/en-us/windows/wiki...

Run a RAM test overnight to stress it following this guide to test both sticks and slots: http://www.sevenforums.com/tutorials/105647-ram...

Test the hard drive with bootable diagnostics followed by a full Disk Check from Command Prompt:
http://blog.nowherelan.com/2013/04/04/boot-seat...
https://www.groovypost.com/howto/check-hard-dri...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
----------------------------------
I am a volunteer and not Microsoft.

Over 100,000 helped in forums for 11 years. I don't quit for those who are polite and cooperative.

Windows MVP 2010-21

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Thanks for keeping up with me! Since my last reply, I tried multiple things without any resolution

here's the latest updates

- all drivers and software are up to date

- I followed the clean install steps

Troubleshoot couldn't identify any problem

- windows isn't creating any DMP files ( I enabled DMP files, tried both minidump, and memory,dmp)

- I ran stress tests for CPU, RAM, GPU, and SSD for days without any issues! 

- I haven't got any bluescreens for 2-3 weeks, but the computer been freezing without doing anything, or it sometimes shutdown suddenly- the crashing has no pattern, it can happen while I'm using chrome, playing Fifa 18, or even when listening to music on Spotify 

- I got the following error message one time when I was playing Fifa 18 (I did update the driver after that but the computer crashed again after a few days)

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Anyone else is been experiencing an issue like this?

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Hello,


To give you accurate advise and solutions to this issue, would you let us know if it shows the same error when you're using Chrome and Spotify? Aside from updating the video card driver, any more relative steps you have done to aid this?


The error also says about the physical connection of the video card to the board was being detached. Have you tried checking the internal connections, especially the video card port sitting properly? This may help, but without professional assistance or experience on detaching the PC will be risky. 

After updating the video card driver, try to disable its auto-update and observe if the issue will reoccur.

Keep us in the loop.

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Last updated March 6, 2021 Views 24,484 Applies to: