Windows 10 keeps crashing/freezing/resrtarting

I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

If any steps cannot be performed normally then try them in Safe Mode with Networking: https://www.digitalcitizen.life/4-ways-boot-saf...

But remember that Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

Make sure during the booted install you follow the illustrated steps to delete all partitions down to Unallocated Space to get it cleanest, then click Next to let it auto-create the needed partitions, format them and begin install - this makes it foolproof.

There is also an automated Refresh that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

Thanks for your respond, but unfortunately windows is still lagging, and I'm trying to find a solution without wiping my app/data 

You completed all of the checklist? Did it find anything?

If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This will also bring it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

Keep us posted.

Thanks for your quick response!

Unfortunately, Media Creation Tool keeps crashing half way, one time it froze at 34%, and the second time pc just shutdown at 55%

thankfully I'm still able to access windows 

Create the media or download ISO on another PC. Open media or click to mount ISO, run Setup.

I tried that, I even gave up and tried a clean install, but the issue is still there. system keeps crashing (either freezing or sudden shutdown). also, it took me forever to install google chrome and radeon driver

Update your drivers from the Motherboard and Devices' Support Downloads web pages. Compare the latest drivers with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Did you follow the steps for the gold standard Clean install I gave here? http://answers.microsoft.com/en-us/windows/wiki...

If so did you notice when the crashes began? You can make it a diagnostic install by System Restoring back to the start and then observe each group of Updates install, each program install, each settings change to see what causes this.

Run the Blue Screen troubleshooter at Settings > Update & Security > Troubleshoot

Create and post back the Crash report so a BSOD analyst can read it: http://answers.microsoft.com/en-us/windows/wiki...

Run a RAM test overnight to stress it following this guide to test both sticks and slots: http://www.sevenforums.com/tutorials/105647-ram...

Test the hard drive with bootable diagnostics followed by a full Disk Check from Command Prompt:
http://blog.nowherelan.com/2013/04/04/boot-seat...
https://www.groovypost.com/howto/check-hard-dri...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

Thanks for keeping up with me! Since my last reply, I tried multiple things without any resolution

here's the latest updates

- all drivers and software are up to date

- I followed the clean install steps

- Troubleshoot couldn't identify any problem

- windows isn't creating any DMP files ( I enabled DMP files, tried both minidump, and memory,dmp)

- I ran stress tests for CPU, RAM, GPU, and SSD for days without any issues! 

- I haven't got any bluescreens for 2-3 weeks, but the computer been freezing without doing anything, or it sometimes shutdown suddenly- the crashing has no pattern, it can happen while I'm using chrome, playing Fifa 18, or even when listening to music on Spotify 

- I got the following error message one time when I was playing Fifa 18 (I did update the driver after that but the computer crashed again after a few days)

Anyone else is been experiencing an issue like this?

Hello,


To give you accurate advise and solutions to this issue, would you let us know if it shows the same error when you're using Chrome and Spotify? Aside from updating the video card driver, any more relative steps you have done to aid this?


The error also says about the physical connection of the video card to the board was being detached. Have you tried checking the internal connections, especially the video card port sitting properly? This may help, but without professional assistance or experience on detaching the PC will be risky. 

After updating the video card driver, try to disable its auto-update and observe if the issue will reoccur.

Keep us in the loop.