Windows 10 install error 0x80070005 - 0x90002

Help - I've tried waiting for the automatic update, Windows Update was failing for the same error code many have already faced. Then I deleted the downloaded files (as recommended), and re-ran update. Then I had a new error code (800101). Another user suggested that I try the media download tool...Now I have this error. I am by no means a computer expert; is there a simple way to fix this?
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Hello,

 

Thank you for posting your query in Microsoft Community.

 

We understand that you have problem in upgrading to Windows 10.

What is the exact new error code?

I request you to follow the links below to upgrade to Windows 10:

The "Get Windows 10" app doesn’t appear in Windows 7 or 8.1

https://support.microsoft.com/en-us/kb/3081048

How to upgrade to Windows 10 from within Windows 8.1 or Windows 7 using Windows Update

http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-upgrade-to-windows-10-from-within-windows/21b5cd8a-d96d-4cda-a9aa-7d936a9a0b88

How to: upgrade from previous versions of Windows using Windows 10 ISO file

http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-upgrade-from-previous-versions-of-windows/31722b30-1da9-42bb-b331-0edc4649bf43

 

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

 

Thank you.

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The new error code is the one in the subject.

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Hello,

Thank you for posting your query in Microsoft Community.

We understand that you have problem in upgrading to Windows 10.

What is the exact new error code?

I request you to follow the links below to upgrade to Windows 10:

The "Get Windows 10" app doesn’t appear in Windows 7 or 8.1

https://support.microsoft.com/en-us/kb/3081048

How to upgrade to Windows 10 from within Windows 8.1 or Windows 7 using Windows Update

http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-upgrade-to-windows-10-from-within-windows/21b5cd8a-d96d-4cda-a9aa-7d936a9a0b88

How to: upgrade from previous versions of Windows using Windows 10 ISO file

http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-upgrade-from-previous-versions-of-windows/31722b30-1da9-42bb-b331-0edc4649bf43

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you.

The error code is

0x80070005 – 0x90002

I have tried several suggested fixes and 4 downloads from the get windows 10 have aborted and one from the media creation tool has this error. I will have to give up as two days of trying is beyond reasonable. My Toshiba had no trouble but my ASUS will not upgrade.

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Hello,

  • Did you refer any try the steps mentioned in the articles given above?
  • Did they help you?

Please get back to us with the information.

You may also refer to the following article:

How to: Troubleshoot common Setup and Stop Errors during Windows 10 Installation

http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-troubleshoot-common-setup-and-stop-errors/324d5a5f-d658-456c-bb82-b1201f735683

I hope this helps you. If you have any further queries, feel free to contact us. We will be happy to help you.

 

Thank you.

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I have received a reply to this query ONE YEAR after it was posted.

Naturally I now have Windows 10 installed by now but had to ring the help desk and they remotely started the installation.

Wish I had never bothered, every time I start up my PC it freezes up anytime from 5 minutes to an hour after starting and I have to reboot losing any work open at the time.

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None of these tips helped, unfortunately. I was able to have a Microsoft tech install Win10, but now I've got the same error trying to install the November 2015 upgrade!

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Last updated December 13, 2020 Views 3,383 Applies to: