Hi
Sir SmokeA-lot,
PRE-REQUEST
Step 1: Windows Version & Latest OS Build
- To check your latest build:
- Windows Key + R
- Run window will open
- Type:
- winver
- And press enter to open About Windows
- Cross check whether you have latest Version & OS Build
- Till Today: Windows 10 Version 1607 & OS Build
14393.351
- You may achieve latest version through steps 2.
- If you have a latest version, go to step 3.
Step 2: Windows 10 Anniversary Update(Version 1607):
- To download & install Windows 10 Anniversary Update
- Microsoft - "Download tool now"
Though you have upgraded to latest version of Windows, please proceed to step 3.
Step 3: Windows Update(OS Build 14393.351)
- Once again update through Windows Update
- Follow this steps:
- Click on Windows Key
- Click on Settings
- Click on Update & Security
- On left panel click on Windows Update
- On right panel under Windows Update click on Check for Updates
If still getting an error proceed to step 4
Step 4:
Check & Restore windows integrity
- Click on Windows Key
- Type Command Prompt
- Right click on Command Prompt
and run as Administrator
- Command Prompt window will open and type the following command and press enter
- DISM.exe /Online /Cleanup-image /Scanhealth && DISM.exe /Online /Cleanup-image /Restorehealth
- Please refer a screenshot
- Do you get any error or message??
Step 5: Scan your system
- Scan your system by Windows Defender(Recommended) or antivirus program
If still getting an error proceed to step 6
SOLUTION TO FREEZING
Step 6: Try
- For solution to Origin, Please visit:
Close background programs or applications before launching Origin (help.ea.com)
- For solution to Windows Store:
- Reset Windows Store
- Windows Key + R
- Run window will open
- type:
- WSReset.exe
- Press enter
- Restart your system
- Check if the issue still persist or not
- Windows Apps Troubleshooting
- Microsoft Support - "Run the troubleshooter for Windows
apps"
Please let us know
- Please let us know if the issue is Resolved or Not. Please feel free to communicate by replying if you need more help