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Windows 10 Freezes before login screen after last update (Aug. 2017)

I can usually enter when i restart the computer, but if i let it on standby, when I come back, I can see that picture screen before the login, but when i press enter or click mouse button, northing happens, it just freezes in the image and I don't see the password box. This started to happen after the last win10 update.

Is there anything i an do to fix this issue?

Thanks

Answer
Answer

Hi,

It might be due to some corrupted files on your system. We suggest placing your PC on a safe mode to start your PC using a limited set of files and drivers. After placing your PC on a safe mode, we recommend that you perform a clean boot on your PC to eliminate software conflicts that might have occurred when you installed a program or an update on Windows 10.

Get back to us if you need further assistance.

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Question Info

Last updated April 28, 2022 Views 7,731 Applies to: