Windows 10 Error 0xc0000428

I have an Acer Aspire that I updated from Windows 8.1 to Windows 10 late last year. I moved and when I plugged in the computer, I now get a blue screen that states:

"Recovery

Your PC/Device needs to be repaired.

The digital signature for this file couldn't be verified.

Error code: 0xc0000428

You'll need to use recovery tools.  If you don't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer.

Press Esc for UEFI Firmware Settings"

I have looked through a ton of threads and have not found one that addresses the fact that I cannot get to any menu to try and reboot in Safe Mode.

I can access the UEFI Firmware Settings menu, but it doesn't allow me to get any farther.

I have downloaded a Windows 10 ISO onto a USB device, but I cannot get the computer to boot from that location.

I cannot get to a Command Prompt either.  I have nothing plugged into the computer, other than mouse and keyboard.

Ideas?

Thanks!

Aaron

 

Question Info


Last updated June 12, 2019 Views 19,299 Applies to:

Hi,

To assist you with this, check the answer of  Eldragonde on December 10, 2009 here. Update us with the result.

Kind regards.

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Hi,

The above referenced thread did not contain the answer that I needed to solve the problem.

I am unable to get my system to boot from USB, where I have downloaded a Windows10 ISO.  I am able to get into the BIOS Setup Utility, but I cannot get the Hard Drive Disk Priority to change to allow me to boot from a removable device...or for that matter, anything other than the Windows Boot Manager.

Ideas on how to force the computer to start in Safe Mode from initial startup?

Thanks,

Aaron

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To start your Windows 10 PC in Safe Mode from the sign-in screen, follow the steps below:

1. Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Powericon > Restart.

2. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.

3.  After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.

For future reference, save the link below:

https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Kind regards.

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Hi,

That sounds like it would work, except I cannot even get to a sign-in screen or prompt.

I am looking for a way to START the computer in Safe Mode without the ability to get to the sign-in screen or to any screen at all.

I can get to the BIOS Setup Utility...that is it.

Any ideas?

Aaron

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Hello,

See if steps mentioned here helps you:

https://www.kapilarya.com/fix-error-0xc0000428-the-digital-signature-for-this-file-couldnt-be-verified

Keep us posted, Good luck :)

___________________________________________________________________________________________________

Microsoft MVP (Windows IT Pro), since 2014 · Windows Insider MVP · Windows Help (www.kapilarya.com)

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Hi,

The solution you offered does not take into account that I do not receive a prompt to boot from any other location than Windows Boot Manager....there is no other option offered.

So, I cannot follow the directions that are listed in the link provided.

Any other ideas??

Aaron

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Hi Aaron,

We would like to know if you have tried pressing the F12 key while your computer is booting up. Have you visited your computer manufacturer's website to check for instructions on how to boot from a USB?

We'll be waiting for your reply so we can assist you further.

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