Hi John. I'm Greg, an installation specialist and 10 year Windows MVP here to help you.
If you want to complain to Microsoft use the Feedback Hub app in Start Menu where developers are tasked to process consumer feedback. But Microsoft will not even see it here because this is a tech forums where we are mostly volunteers trying to help solve your problems.
Only certain brands and models of laptops will sleep and then also wake up when you open and close the lid.
But all should be able to Sleep if it's set in Power Options to Sleep by closing the lid at Settings > System > Power & Sleep > Additional Power Settings.
If physically unable to Sleep when closing the lid then it's likely a hardware problem which has nothing to do with Microsoft or Windows.
But first let's check to be sure it isn't a Windows problem with Sleep in general. I will give you all possible fixes for Sleep, based on ten years troubleshooting it almost daily. If you need help performing any step just ask back:
First confirm you have the Sleep options configured correctly as shown here:
https://www.tenforums.com/tutorials/2843-change....
You might want to try Hibernate to succeed Sleep, or use Hibernate in place of Sleep - it's just a deeper sleep that actually powers off because desktop stored in RAM during sleep is written to hard drive hiberfile then powered off.
Most Sleep problems are caused by the Display driver, so try updating yours from the PC or Device maker's Support Downloads web page for your full model number, Serial Number or Dell Service tag. While there make sure you have the latest BIOS, Chipset, Network, Sound, USB and all other drivers by comparing those posted for download with the version and date of the corresponding ones in the Device Manager.
If that doesn't help then in Device Manager on Display device Driver tab choose Roll back, Uninstall (then restart to reinstall) or try another one previously installed at Device Manager>Display adapter>Driver>Update Driver>Browse>Let me pick.
In addition there are steps here to specifically troubleshoot Sleep mode problems:
http://www.makeuseof.com/tag/fix-windows-10-sle...
What I do is go into Advanced Power options and set Display and Sleep to 1 minutes, Hibernate to 2 minutes, then after completing each step restart the PC and observe what happens for 3 minutes.
Also did it previously work? Do you have a System Restore point from when it did?
http://home.bt.com/tech-gadgets/computing/how-t...
This may have been caused by Windows Updates. Check which Updates were installed right before the problem began, and if necessary uninstall them from Settings > Update & Security > Windows Update > Installed Update History.
You can also try to roll back using System Restore to a point before this began:
http://home.bt.com/tech-gadgets/computing/how-t...
Then if an Update reinstalls and causes the same problem uninstall or roll it back again, then immediately hide it using the Hide Updates tool from Method Two here:
https://www.askvg.com/fixing-windows-10-automat...
I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.
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