Windows 10 Dialog box not displaying correctly

Good Day Michael_AU,

My name is Carlo, I'm an Independent Advisor and community member like you.
I am also using Windows 10 pc. Let us work together to sort this out.

First, can you please check what version of Windows you are using.

-Press Windows key + R
-Type winver and hit enter
It will show you the version of Windows you are using and post it here.


If you are seeing 1909 or 2004 version , check for updates and install any updates available to keep your device up to date.

-Press Windows key + X
-Go to Settings
-Click Update and Security
-Check for Updates and download and install them

Once the updates are installed, restart your computer and check if you will experience the same.

I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.

Sincerely,
Carlo T.

Thanks Carlo for your reply. I've checked latest version and Windows is all up to date (updates and drivers). Sadly this has not fixed the problem.

Thanx anyway

Michael

Good Day Michael_AU,

I appreciate your time getting back to this thread, please proceed with these steps.

-Click Start, type CMD and run as administrator
-Copy and paste each of the command below and hit enter

sfc /scannow

Wait until it finishes running the scan then proceed with the next command below.


DISM /Online /Cleanup-Image /RestoreHealth


Once the scan is done restart your computer and check.

If the issue persists, perform Repair Upgrade, this will re-install the Windows without affecting your files and apps, it will repair and replace any corrupted system files.

Step 1: Download Media Creation Tool from Microsoft.

https://www.microsoft.com/en-us/software-downlo...

Click “Download Tool Now”

Step 2: Run MediaCreationTool.exe.
Step 3: Choose "Upgrade this PC now".
Step 4: Select "Keep personal files and apps".
Step 5: Let it install


I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.

Sincerely,
Carlo T.

Thanx again Carlo for you reply to this problem. I have done the scans, repaired corrupted files, this didn't fix the problem. Ran the Media Creation Tool to fix and upgrade the pc and unfortunately the problem still persists.

Not sure where to go from here.

Cheers

Michael

Greetings Michael_AU,

I appreciate your time in getting back to this thread, if the steps did not work, no worries since this is an open forum, maybe someone else in the community has an idea or solution regarding with this issue. I will keep this thread open.

Have a wonderful day ahead and stay safe.

Sincerely,
Carlo T.