Windows 10 desktop is stuck before login screen

Ciao,

I'm Ugo, a Microsoft Independent Advisor willing to help other Microsoft customers.

Regarding your question, it looks like recent OS upgrades are causing issues, sometimese severe. So please try the below:

1) PERFORM A SYSTEM RESTORE OR A STARTUP REPAIR

a) Power on and off your computer three times. On the third time, your computer will boot into WinRE

OR

b) In Windows 10, select Start > Settings > Update & recovery > Recovery > under Advanced Startup, click Restart now.

OR

c) Boot to recovery media.

OR

d) You can configure a hardware recovery button (or button combination) to run a secondary boot path that includes WinRE. - https://msdn.microsoft.com/en-us/ie/dn898475(v=vs.94)

THEN

Follow the instructions below under "System Restore" or, if unable, under "Startup Repair":

https://www.lifewire.com/advanced-startup-optio...

2) GO BACK TO PREVIOUS WINDOWS VERSION

If less than 10 days are elapsed from your upgrade, you can try the below under "Go back to your previous version of Windows"

https://support.microsoft.com/en-us/help/12415/...

3) If none of the above works, proceed with a clean install:

DOWNLOAD OFFICIAL WINDOWS ISO FILES
https://answers.microsoft.com/en-us/windows/for...

PERFORM A CLEAN INSTALL
https://www.howtogeek.com/224342/how-to-clean-i...

If there are files on the drive you want to recover, see:
https://answers.microsoft.com/en-us/windows/for...

Please let me know if this helped somehow.

Ciao
Ugo

The following steps outline the steps to fix Windows failing to boot and you can boot to the advanced startup options.
http://www.yourwindowsguide.com/2017/05/fix-win...

First of all, try restarting your computer a few times to see if the option to log in are restored.

Power on and off your computer three times
On the third time, your computer will boot into the Advanced Recovery environment
Click Advanced Options
Click Troubleshoot
Click Advanced Options

Click System Restore, see if you can go back to an earlier time.

If not, boot into the recovery environment again, then try performing a startup repair.

If that does not work, boot into the recovery environment, then click 'Go back to previous version of Windows'

If that does not work.

Go to a working computer, download, create a bootable copy, then perform a clean install.

Step 1: How to download official Windows 10 ISO files
http://answers.microsoft.com/en-us/windows/wiki...

Step 2: How to: Perform a clean install of Windows 10
http://answers.microsoft.com/en-us/insider/wiki...

If there are files on the drive you want to recover, see - How to: Perform a Custom install of Windows 10
http://answers.microsoft.com/en-us/insider/wiki...

Thanks.  These exact instructions didn't work for some reason, but I was able to find a way to get to system restore.  It is doing that now and I'll let you know if I have any further problems or questions.

Thanks!

Melinda

Happy you fixed it Melinda, if you do not have any further question, please mark this thread as solved.

Feel free to come back whenever you want, you are more than welcome!

Ciao
Ugo