Windows 10 crashed my motherboard

Hi Dawn,

Thank you for posting your query in Microsoft Community.

I understand your frustration. We are sorry for the inconvenience you are facing.

• How did you upgrade to Windows 10?
• Are you able to boot to the desktop?
• When exactly you are getting the Blue screen error?

Blue Screen errors (also sometimes called black screen errors or STOP code errors) can occur if a serious problem causes Windows to shut down or restart unexpectedly. You might see a message that says, "Windows has been shut down to prevent damage to your computer.”

These errors can be caused by both hardware and software problems. If you added new hardware to your PC before the Blue Screen error, shut down your PC, remove the hardware, and try restarting.

I would suggest you to refer to the below link and check if it helps.

http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d 

Note: Applies to windows 10.

Please get back to us with the details and updated info. We will be happy to assist you further.

Thank you.

My computer downloaded a windows 10 update, and immediately started acting bogged down the morning after the updates were automatically installed.

The following day my computer crashed and when it booted up, there was issue with even reverting my computer to the previous build.  Eventually my hard drive would not even register on boot up, but if I powered it down the windows would try and troubleshoot and resolve.

I tested the hard drive, it was good.  I pulled all my files from it, as a safe guard - and ordered another motherboard (old one barely had 2 years use on it) and hard drive (maybe 1 years use on it) just in case.  Installed the new motherboard.  I ended up needing the extra hard drive because windows 10 was too messed up to load and would not revert.

Reinstalled windows 7 on the new drive, everything is peachy.  Just lost hours upon hours of business time, the cost for parts... I expect some issues from time to time, but having a motherboard crash from an OS update is kind of absurd.  I won't be installing Windows 10 again, which is a shame since it seemed like a good product - I just cannot afford to have to risk spending more money to replace or the week it took to get everything fixed.

I upgraded to 10 off the free offer I am spammed with while using Windows 7.  

I was able to initially boot to my desktop, which I tried to revert to the previous build of 10.  It failed and said Windows had been shut down to prevent damage to my computer.  I had no recent hardware updates.

I am sure there is something in your user agreement that prevents you from being responsible for any damages caused while using your product, unfortunately for me.

Hi,

Thanks for keeping us posted on this issue and we are truly sorry for the inconvenience caused.

Please reply to the following questions to understand the issue better:

1. Do you get any error message/error code when the PC crashes?
2. How did you upgrade to Windows 10 (using Media Creation Tool or through Windows Updates)?
3. Did you try repairing the computer?

Write to us with the answers to the above questions for further assistance, we will be happy to help you. Your reply is most important for us to ensure we assist you accordingly.

Thank you.

I love the way you people at Microsoft try to give us the run around and blame it on everything but your stupid free upgrade to Windows 10. I to downloaded the free Windows 10 and right away my computer would crash. I lost EVERYTHING!!! I NEVER had any problems with my computer before that. Then after I downloaded, my computer done nothing but crash. I reset it 6 times. I ended up having to buy a new computer!!!!!!!!!!!! In the meantime I got a recovery disc and restored to the Windows 7 my computer originally had. It worked great for a month. Now all it does is crash again and now tells me I don't have a genuine version of Windows 7 and it still continues to crash. And it is my original windows with the same key. So how can that be?

You better be prepared to have a lawsuit from several people. Including me. I want either a new Windows 7 CD and a complete clean of my computer to work correctly, for free. or a new hard drive with Windows 7 Or you replace that computer free of charge. No more playing games and no more give us the run around and passing off the blame to us!!!!