Try these steps and check if it fixes the problem:
Step 1:
Unplug the printer and external devices check if you can access devices and printers window.
If it works, then plug in one device at a time and check which device is causing the problem.
Step 2:
Run the printer troubleshooter.
This issue may occur
due to the printer driver outdated. Try the below methods information provided and check if it helps in resolving the issue
Method 1.
I would suggest you run Printer troubleshooter to diagnose the exact issue.
- Type
troubleshooting on the search bar and click on
Troubleshooting.
- Click on Troubleshooting
and click on print on printer Hardware and Sound.
- Click on Advanced on the Printer troubleshooter dialog
box and click on Run as administrator (Enter the credentials if required).
- Click on Next and follow onscreen instruction complete the Printer
troubleshooter.
If the issue still
persists try the below step provided.
Method 2.
I recommend you to uninstall and reinstall the printer driver from the printer manufacturer website and check. Follow the steps:
- Press Windows
key + R.
- Type
devmgmt.msc in the box and hit
Enter.
- Go to
Printer queues and
uninstall the driver.
Refer this link for help:
http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter
Step 3: Perform a clean boot.
Steps to perform a clean boot:
a. Click the Start orb on your Desktop
b. Type “msconfig” (without quotes) in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
c. On the General tab, click Selective Startup.
d. Under Selective Startup, click to clear the Load Startup Items check box.
e. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
f. Click OK.
g. When you are prompted, click Restart.
NOTE: Please ensure to start your computer in normal mode once you have finished troubleshooting. FollowStep 7
from the KB article mentioned above.
Step 4: Run SFC scan.
The system File Checker (SFC) scan will make Windows replace corrupt or missing system files on your computer.
Steps to perform SFC scan:
a. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select
Run as Administrator.
b. Click Continue or supply Administrator credentials if prompted.
c. In the Command Prompt window type the following, and press Enter:
SFC/scannow
Refer this KB article for more information:
http://support.microsoft.com/kb/929833