Windows 10 clean install 'A media driver is missing’

I am doing a Windows 10 clean install through a USB Flash drive which is made with a Mac system

In Windows setup, I get the error 'A media driver is missing’

I have already tried:

  • Plugging the flash drive into all of my USB 2.0, 3.0 and 3.1 ports
  • Changing flash drive
  • Downloading ISO again, and downloading a older version
  • Trying to install Intel Chipset Driver
  • Trying to install Intel® Rapid Storage Technology
  • Making the USB using:
  1. dd
  2. unetbootin
  3. RosaImageWriter
  • Changing BIOS setting: Disable Legacy USB support(Resulted in boot option not showing up)
  • Updating bios

Specs:

CPU: Intel - Core i5-8400 2.8 GHz 6-Core Processor 

Motherboard: MSI - B360 GAMING PLUS ATX LGA1151 Motherboard

Memory: ADATA - XPG GAMMIX D10 16 GB (2 x 8 GB) DDR4-2666 Memory

SSD: ADATA - ULTIMATE SU650 960 GB 2.5" Solid State Drive

HDD:Seagate BarraCuda 4TB ST4000DM004

Video Card: Gigabyte - GeForce GTX 1070 Ti 8 GB WINDFORCE Video Card  

Case: Fractal Design - Meshify C Dark TG ATX Mid Tower Case 

Power Supply: EVGA - SuperNOVA G3 (EU) 550 W 80+ Gold Certified Fully-Modular ATX Power Supply 

Hello 88botong,

Thank you for writing to Microsoft Community Forums.

Do you get the error message before the setup starts or when the during installation?

I appreciate the time and patience you have taken to resolve the issue. Basically you get that error when the download file is incomplete. Kindly check with the below suggestions and see if it works.

Method 1: Clean installation using Media Creation tool.

Follow the suggestions provided under the section Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC (click to show more or less information) from the article on Download Windows 10 to create an installation media and perform clean installation.

Method 2: When you are trying to install Windows 10 using DVD, burn ISO with the slowest speed.

  • If it’s through USB drive, you get a prompt which asks regarding the driver, click on Cancel.
  • Once when you reach the welcome screen, insert the USB drive to a different USB port and click on Install Now option to install Windows 10.

Note: Kindly make sure that the ISO is not corrupted.

Hope it helps.

Mala S

Microsoft Community - Moderator

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Hi,

What format did you create the flash drive... I know nothing about Macs, but do know they use different file systems...

For Windows UEFI Bios machines, the flash drive needs to be a GPT\FAT32 type drive...

For Windows Legacy Bios machines, the flash drive needs to be MBR\NTFS type drive...

There is a free tool called FUFUS that will create these, but I do not know if there is a Mac version available...

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Hello 88botong,

Thank you for writing to Microsoft Community Forums.

Do you get the error message before the setup starts or when the during installation?

I appreciate the time and patience you have taken to resolve the issue. Basically you get that error when the download file is incomplete. Kindly check with the below suggestions and see if it works.

Method 1: Clean installation using Media Creation tool.

Follow the suggestions provided under the section Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC (click to show more or less information) from the article on Download Windows 10 to create an installation media and perform clean installation.

Method 2: When you are trying to install Windows 10 using DVD, burn ISO with the slowest speed.

  • If it’s through USB drive, you get a prompt which asks regarding the driver, click on Cancel.
  • Once when you reach the welcome screen, insert the USB drive to a different USB port and click on Install Now option to install Windows 10.

Note: Kindly make sure that the ISO is not corrupted.

Hope it helps.

Mala S

Microsoft Community - Moderator

Method 1: I only have a Mac computer

Method 2: Already tried as mentioned

2 people were helped by this reply

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Hi,

What format did you create the flash drive... I know nothing about Macs, but do know they use different file systems...

For Windows UEFI Bios machines, the flash drive needs to be a GPT\FAT32 type drive...

For Windows Legacy Bios machines, the flash drive needs to be MBR\NTFS type drive...

There is a free tool called FUFUS that will create these, but I do not know if there is a Mac version available...

1. The USB is formatted correctly in FAT32

2. Rufus is not available for Mac

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Hi,

In addition the the FAT32, it needs to be "Initialized" as GPT...

A MBR drive is normally recognized by the bios as a legacy device...

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For Windows 10 OS installation,you need Microsoft/Windows Media Creation Tool,v1803

Although newer editions might exist....Once thru,you must install the pc MB chipset software/driver,next would be the pc Storage Controller software/driver,if Intel,Intel Storage Mgr   Then Networking/Video/Audio software,plus Microsoft windows update...The Creation tool gets you going.....Also,running a flash USB drive isn't the ticket,run all/any installations thru a cd,now youre trying to install thru a Mac system....Not compatable to windows,sure Microsoft downloads have some Mac compatability downloads but why not run defaults...Also,if its a new MB,or with all youre problems,power off pc,remove MB battery,wait 12 minutes,install battery/power up pc to BIOS/reset date-time/set to Load Performance values/install the Win 10 installation cd/set as 1st boot priority/HD 2nd/Save & exit BIOS..Follow cd menu....This is a Microsoft/TechNet/MSDN default for a clean installation.Also,in BIOS would be to set to RAID ready,or create a RAID set,this must happen before the OS installation/this is INTEL Performance setting...Read Owners Manual

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Hi,

In addition the the FAT32, it needs to be "Initialized" as GPT...

A MBR drive is normally recognized by the bios as a legacy device...

It seem like it is Universal Disk Format (UDF), how would I make it GPT

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Hi,

You would need to delete everything on the flash drive, then reformat it...

Hopefully the option to choose GPT, MBR, and etc. will appear...

BTW... There are a couple of free, bootable ISO, Linux and WinPE based tools that you could use to do this on the windows machine for instance... Parted Magic and Partition Wizard are two that I use...

The newer free versions are not bootable though. It is possible that you may have problems creating a bootable drive on a Mac with these as well though...

Maybe possibly burn one to a CD as a temporary workaround..

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CAN YOU PLEASE HELP ME PUT MY DRIVERS AND ANYTHING THAT I NEED TO PLAY GAMES ON MY LAPTOP FROM GOOGLE PLAY STORE

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Last updated September 22, 2020 Views 12,250 Applies to: