Windows 10 check for updates doesn't work

Hi Campbell,

Welcome and thank you for posting your query in Microsoft Community.

We regret the inconvenience caused to you.

Step 1: Let us run Windows Update troubleshooter to fix the problem.

It makes sure that your computer is connected to the Internet, and checks to see whether your network adapter and Windows Update services are running correctly.

Follow the below steps:

1. Type troubleshooting in the search bar.
2. Select Troubleshooting.
3. Under System and Security, click Fix problems with Windows Updates.
4. Follow the on screen instructions.

After running the troubleshooter, let us install the available Windows updates and check if the issue persist.

Step 2: Run the troubleshooter for Windows apps

App Troubleshooter is an automated tool which we have developed to address a number of known issues that can prevent the Apps from running properly. This troubleshooter automatically fixes some issues, including suboptimal screen resolution, incorrect security or account settings etc. You can click on this link to download and run the Apps troubleshooter.

Step 3: Perform System File Checker (SFC) scan, to repair the missing/corrupted system files.

1. Press ‘Windows + X’ keys.
2. Click on ‘Command Prompt (Admin)’ to bring up an elevated command prompt.

         Note: Click ‘Yes’ if it prompts for permission.

    3. In the command prompt type in the following command and then press Enter.

         sfc /scannow

Well  I did the sfc / scannow

the reply was everything is fine. 

I did the windows update thing... and I said it fixed something. 

So now these are the things that don't work

• Can't sign in with a Microsoft account
• Can get updates
• can get Edge to connect to the internet

These issues seem to be all related to internet conectivity

Yet Chrome and Firefox both work

I get updates for other software. 

So after reading information where I keep seeking the sfc /scannow

nothing has improved. 

Any advice would be greatly appreciated. 

Hi Campbell,

Thank you for posting your reply.

I suggest you to manually reset the Windows Update Components from the steps provided in the link below and check if the issue persists:

https://support.microsoft.com/en-us/kb/971058

(Applies to Windows 10)

Hope the information is helpful.

Thanks for the help. 

I ran the fix, it did something to the updates

but then replied unable to Trouble shooting couldn't identify the problem... I'm not sure if this is a good thing or bad thing. 

But a the moment 

• Edge doesn't connect to the net
• I can't sign in with my Microsoft account
• I can't access Microsoft Store
• When I try to check for updates in Settings Updates and Security, the reply is can't get online to check for updates.

So I seem to have some sort of internet connect problem. 

Yet Chrome, IE, Firefox all connect to the net, and other software applications update. 

So maybe something will happen in the future... maybe it won't

I have tried all of this repeatedly. It DOES NOT WORK. Windows MAIL, and CALENDAR APP lost my email accounts and will not let me add them back. Also, Edge gets to the point of being useless very quickly when trying to browse the internet. I can browse the internet sometimes. But ALL browsers slow down to the point of being useless. I have replaced my hard drive, memory and network card. It is NOT hardware. It IS windows 10. The windows apps that don't work won't even let me uninstall them without jumping through hoops. By the way, I AM quite skilled with computers too. I have reinstalled the apps with powershell repeatedly.

Out of morbid curiosity, what form of connection to the internet do you have?

I discovered that the update service and apps work flawlessly in a Wi-Fi environment, OK in a wired environment, and are atrocious (to the point of not working at all) if connected using cellular access (AT&T/ Verizon/ Etc.).

Any other internet activity is just fine, just those two Win 10 functions - don't on cellular internet (or metered connections) regardless what you set on the devices tab.

I have DSL with 12Mbs connection. My computers, note: plural, that are not running windows 10 really rock on the internet. These computers don't have an SSD and the extra Memory that is in this windows 10 computer.

The windows 10 computer has 8GB RAM, 240GB SSD, 500GB extra HDD and a 1GB Ethernet card. The other computers have no where near this kind of specs and are running windows 7, and they run rings around this windows 10 pro computer.

The last update that windows 10 did locked apps such as calendar and mail so that they do NOT work and can't be uninstalled. They lost my accounts that I had in them and will NOT let me put them back.

Hi,

I understand the inconvenience caused.

I would suggest you to try the methods below and check if it helps:

Method 1: System Maintenance Troubleshooter

System Maintenance troubleshooter looks for unused files and shortcuts that you can clean up or remove so that your computer can run faster.

1. Type troubleshooting in the search bar and open it.

2. Click "view all" on the left pane.

3. Run the system maintenance troubleshooter and follow the on-screen instructions.

Method 2: Add a new account

I would suggest you to create a new user account and check if the issue persists. This will help us identify if this is a corrupted user account related issue.

Follow the steps given in the help article on how to create a new user account.

Let us know the result.