Windows 10 BSOD on Login to Account

Hi Jan. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

It seems you've already confirmed the account is corrupted, and not the install, since the Admin account works properly.

So what I would do if you don't want to run under your Admin account as most do, is create a new Local Standard Account: http://www.howtogeek.com/226540/how-to-create-a...

Sign in, Test it runs OK, all apps work properly, move your files over, when ready you can delete the old account in the same place. You can then convert the Local Account to your MS Account if desired.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Hi Greg, thank you for your reply and insight.

When attempting to create a new local account through the Administrator account, clicking on "Add someone else to this PC" in the settings menu opens up something called "lusrmgr - Local Users and Groups (Local)" which says "This snapin may not be used with this edition of Windows 10. To manage user accounts for this computer, use the User Accounts tool in the Control Panel." but when attempting to do so, the tool only redirects me back to the settings menu, creating a sort of loop.

It seems as if I'd need to purchase a different version of windows to do this, is that necessary and if so, is there a way to save the hassle? I feel as if I had created an account before, seeing as this Administrator account exists outside of my own personal account. 

To address the apparent older version as well as the broken system files, I'd run a Repair Install by installing the Media Creation Tool from this link choosing Download Tool Now, install the tool, open it and choose Upgrade this PC Now. http://windows.microsoft.com/en-us/windows-10/m.... This reinstalls WIndows while saving your files and apps in place; takes about an hour, resolves most problems.

There is no version of Windows that will not let you create a new account, unless it's an Enterprise version that has Group Policies restricting this.

I have never found a reason to not operate under the Admin account, which is what Windows creates when you install it.

1) To evaluate the BSOD please post logs for troubleshooting.

Using administrative command prompt copy and paste this whole command.

2) Make sure the default language is English so that the logs can be scanned and read.

https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

The command will automatically collect the computer files and place them on the desktop.

3) Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.

https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

4) Open administrative command prompt and copy and paste the whole command:

copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt© %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"® export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"® export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

5) There are two files for you to find manually:

a) C:\Windows\MEMORY.DMP

Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.

b) dxdiag: 

In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

6) Open administrative command prompt and type or copy and paste:
7) sfc /scannow
8) dism /online /cleanup-image /restorehealth
9) chkdsk /scan

10) net user test /add

11) findstr /c:"[SR]" %windir%\Logs\cbs\cbs.log >%userprofile%\desktop\sfcdetails.txt

12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

13) shutdown /r

14) When the computer reboots sign on with the new user named test

15) Evaluate the performance of the computer with the new user and report the findings into the thread

16) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

17) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab > scroll down to system and advanced > post an image into the thread

18) Upload the desktop file from step #11 using the share link with the results of the administrative command prompt, startup and recovery system failure, virtual memory and dxdiag (use one drive ,drop box, or google drive)

19) For the memory dump post a separate share link using one drive, drop box, or google drive

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Please remember to vote and to mark the replies as answers if they help.
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Thank you once again Greg. I attempted to do a repair install like you suggested with the creation tool. I followed through the install wizard's directions but the system BSOD with a System Service Exception approximately 24-26% into installing windows. I appreciate your advice and patience with me.

Jan, follow these steps for overcoming version upgrade failures: https://answers.microsoft.com/en-us/windows/for...

question_, my system BSOD after attempting step 4 of your instructions. The error it gave was System Service Exception.

I have completed the other tasks as requested and included the file(s) and images.

https://1drv.ms/f/s!AusA39qKS9B-gkWAcPQZQFzR2bB4 - Files including .dmp and what was taken from step 4

https://1drv.ms/u/s!AusA39qKS9B-glaCCD4AcrDnd_4U image of test user

The new user, "test" functions properly and does not BSOD like my personal account. 

1) Portions of the logs were missing.

2) The chkdsk displayed:

Windows has found problems and some were fixed online;
the remaining problems must be fixed offline.
Please run "chkdsk /spotfix" to fix the issues.

3) Please place the computer into safe mode and then run the administrative command prompt to collect logs > post a share link into the thread using one drive, drop box, or google drive.

https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html

4) Indicate whether there are or not BSOD while in safe mode with any of the users, especially the problematic user.

5) Using administrative powershell type or copy and paste:

Get-ComputerRestorePoint

6) When this has completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

7) Open administrative command prompt or powershell and type or copy and paste:

chkdsk /x /v /r

This command may take many hours so plan to run overnight.

C:\WINDOWS\system32>chkdsk /x /v /r
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type:  Y

reboot

8) Use the text and images in this link to find the chkdsk report in the event viewer > copy and paste > notepad > post a share link into the thread using one drive, drop box, or google drive

https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html

9) The logs that were available for viewing had displayed a drive with a bad block.

Part of the log files were missing and it was not possible to see whether the status of the current drive.

10) What is the age of the computer and warranty status?

11) Has any hardware been replaced?

12) Run HD Tune: (free edition) (all drives)

https://www.hdtune.com/

Post images into the thread for results on these tabs:

a) Health (SMART)

b) Benchmark

c) Full error scan

13) Run the HD Tune tests before the chkdsk.

14) And run the HD Tune in safe mode.

15) Post images into the thread using share links (one drive, drop box, or google drive)

16) Open file explorer > this pc > C: > in the right upper corner search for:  C:\windows\memory.dmp > if the file size is < 1.5 GB then zip and post a separate share link into the thread that only has the memory dump.

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Stage 2: Examining file name linkage ...
  46944 reparse records processed.
    Found an unneeded link ($FILE_NAME: "CA06A7~1.XML") in index "$I30" of directory "\Program Files\WindowsApps\Deleted\king.com.CandyCrushSaga_1.1390.3.0_x86__kgqvnymyfvs32d7cb0be9-bddd-4d42-a3ba-b1b7e1732aae\res_output\scenes\minishop\products <0x3,0x81750>"
        ... repaired online.
    Found an unneeded link ($FILE_NAME: "CA3424~1.XML") in index "$I30" of directory "\Program Files\WindowsApps\Deleted\king.com.CandyCrushSaga_1.1390.3.0_x86__kgqvnymyfvs32d7cb0be9-bddd-4d42-a3ba-b1b7e1732aae\res_output\scenes\minishop\products <0x3,0x81750>"
        ... repaired online.
    Found an unneeded link ($FILE_NAME: "CA5E33~1.XML") in index "$I30" of directory "\Program Files\WindowsApps\Deleted\king.com.CandyCrushSaga_1.1390.3.0_x86__kgqvnymyfvs32d7cb0be9-bddd-4d42-a3ba-b1b7e1732aae\res_output\scenes\minishop\products <0x3,0x81750>"
        ... repaired online.
    Found an unneeded link ($FILE_NAME: "CA5F8C~1.XML") in index "$I30" of directory "\Program Files\WindowsApps\Deleted\king.com.CandyCrushSaga_1.1390.3.0_x86__kgqvnymyfvs32d7cb0be9-bddd-4d42-a3ba-b1b7e1732aae\res_output\scenes\minishop\products <0x3,0x81750>"
        ... repaired online.
    Found corruption in index "$I30" of directory "\Users\Administrator\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\data\wrappers\mortal_kombat <0x2,0xe6049>"
        ... queued for offline repair.
    Found a mis-ordered index "$I30" from directory "\Users\Administrator\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\data\wrappers\mortal_kombat <0x2,0xe6049>"
        ... queued for offline repair.
    Found an unneeded link ($FILE_NAME: "Backoff.js") in index "$I30" of directory "\Users\Tim Jiang\AppData\Roaming\discord\0.0.301\modules\discord_overlay2 <0x1,0xec65e>"
        ... repaired online.
    Found an unneeded link ($FILE_NAME: "FeatureFlags.js") in index "$I30" of directory "\Users\Tim Jiang\AppData\Roaming\discord\0.0.301\modules\discord_overlay2 <0x1,0xec65e>"
        ... repaired online.
    Found an unneeded link ($FILE_NAME: "FEATUR~1.JS") in index "$I30" of directory "\Users\Tim Jiang\AppData\Roaming\discord\0.0.301\modules\discord_overlay2 <0x1,0xec65e>"
        ... repaired online.
    Found an unneeded link ($FILE_NAME: "standalone_host.js") in index "$I30" of directory "\Users\Tim Jiang\AppData\Roaming\discord\0.0.301\modules\discord_overlay2 <0x1,0xec65e>"
        ... repaired online.
    Found an unneeded link ($FILE_NAME: "STANDA~1.JS") in index "$I30" of directory "\Users\Tim Jiang\AppData\Roaming\discord\0.0.301\modules\discord_overlay2 <0x1,0xec65e>"
        ... repaired online.
  1414818 index entries processed.
Index verification completed.
  3 unindexed files scanned.
    Found 3 missing entries (\Users\Administrator\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\data\wrappers\mortal_kombat\common.lua <0x8,0x5469d>, ...) in index "$I30" of directory "\Users\Administrator\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\data\wrappers\mortal_kombat <0x2,0xe6049>"
        ... queued for offline repair.
  0 unindexed files recovered to lost and found.
  46944 reparse records processed.

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Event[4294]:
  Log Name: System
  Source: Disk
  Date: 2018-08-15T23:24:02.786
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LAPTOP-3ECB4028
  Description:
The device, \Device\Harddisk1\DR1, has a bad block.