Windows 10 black screen after upgrade

Hi Shridhar,

I realize the inconvenience you are experiencing with Windows Black screen issue. I will certainly help you. 

There can be many reasons for booting to a black screen.  These screens may appear with or without the mouse pointer.  The main causes observed are:

• Problems with the driver for your display adapter

• The video output is being sent to an unexpected port

I suggest you to refer the below link and follow the suggestions provided by Sharath Srinivasa and see if this helps in resolving the issue.

http://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/black-screen-after-upgrading-to-windows-10/cf3b4559-67d8-40e0-9cf2-ebf4528e1e78

Keep us posted with the status of the black screen issue to assist you further.

Thank you.

I had tried this option earlier and tried again

followed the steps. used F3 for low-resolution video start and F5 for safemode with network none helped.

Now I  have no laptop to use, I do not believe how the windows 10  report told machine is fine for upgrade

can you please help or whom do I need to check with support 

Regards

Shridhar

Hello,

Thank you for your reply, appreciate the time taken by you in keeping us updated on the status of the issue.

As the issue still persists, I suggest you to perform Start up repair and check if this helps.

Let's perform a “Startup Repair” using Windows 10 bootable DVD or USB drive and check if that helps. Initiating repair from DVD may have different results.

Startup Repair is a Windows recovery tool that can fix certain system problems that might prevent Windows from starting. Startup Repair scans your computer for the problem and then tries to fix it so your computer can start correctly.

Startup Repair is one of the recovery tools in the System Recovery Options menu. This set of tools is located on your computer's hard disk and on the Windows installation disc.

If you don’t have the bootable DVD or USB drive, please refer to the steps in the article given below to create one and then follow the steps given below.

Create installation media for Windows 10

https://www.microsoft.com/en-us/software-download/windows10

Once you have made the bootable USB or DVD drive, please follow the steps.

1. Insert the installation DVD or USB and boot Windows 10 from it.

2. In the ‘Windows setup’ page, select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.

3. Click on ‘Repair your computer’ and select ‘Troubleshoot’.

4. Click on ‘Advanced options’ and select ‘Startup Repair' and select the operating system.

You might also require to change the boot priority in BIOS in order to allow the computer to boot from DVD.

Note: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings.

Let us know the status of the issue to assist you further.

Thank You.

Hello 

I tried the options you suggested. below is the error I get now.

(but I was able to logon once and then blank screen)

Hello,

I suggest you to perform an In-place upgrade by downloading and installing Windows 10 using Media Creation Tool and check if the issue is resolved. Select Keep all the apps and files option to retain the apps you have downloaded and saved files & folders on your PC.

An In-place upgrade is the final alternative before you have to reinstall the operating system. It is the upgrade performed on the same version/edition of the operating system to repair the damaged files or to restore the lost files of the operating system.

Note Performing a repair installation will not damage files and applications that are currently installed on your computer.

Follow the steps below to perform In-place upgrade:

1. Copy the Windows 10 ISO image onto a bootable media and insert the same on the computer.

2. Click on the .exe file and follow the on-screen instructions. 

Refer to the link below on How to download official Windows 10 ISO files:

http://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/how-to-download-official-windows-10-iso-files/35cde7ec-5b6f-481c-a02d-dadf465df326

Let us know the status to assist you further.

Some how able to logon in Safe mode today after lots of restarts tries and pressing different Fn keys 

should I uninstall the display adapter in this case? After I unistall and restart the machine will it reinstall ,please let me know next steps

Bios version is A02 is this ok please confirm

I uninstalled the display adapter, having the same issue its black screen

after couple of more tries was able to logon for couple of mins ( not safe mode), tried upgrading the BIOS to A11 it did not now allow and then after few mins Black screen.

Tried to open task manager shift+ctrl+esc operation nothing happened.

what are the next steps how is MS going to fix my laptop now?

Regards

Shridhar

Hello ThofikhAhamad, its more than 3-4 days there is no update. can you please check what are the next steps

Regards

Shridhar