Hi Suriyana
I am an Independent advisor And I'm here to help you!!
How you doing today?
Try this Microsoft Forum, this can help you with your problem
https://answers.microsoft.com/en-us/windows/for...
You can also check this article, it can help you with your issue
https://support.apple.com/en-us/ht204095
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
I hope it helps you