Windows 10 - ALT GR + number key combinations 2-3-4 not working, cant type "AT" sign.

Hello,

Just recently I encountered a problem where Windows 10 is unable to combine the keys "ALT GR" with "2", "3" or "4". Thus I am unable to type the "@" sign and have to use "alt+64" combo to type it. I searched online for a solution to this problem and found out that people have been experiencing this issue with Windows 7 and Windows 8, unfortunately the solutions that I found do not work on Windows 10.

I am using a nordic keyboard (Finland) and I have the right language setting enabled (Finnish).
All other key combinations work as normal, so this is not a layout problem either.

I have tested multiple keyboards in different usb sockets with my computer, they are all experiencing the same issue, thus I am sure that there are no hardware problems with my keyboards. All keyboards also work perfectly on another PC device.

I have not installed any software recently, the combinations just stopped working during use with no appearant reason.

I installed Logitech setpoint after the problem occured (previously not installed), this was of no help.

To all of my knowledge, this problem must be caused by the Windows operating system, I am studying in IT and have been working around computers all my life and have never experienced anything like this.

Any help is greatly appreciated, even mental support, my mind is going crazy!

Hello Finnish,

Thank you for posting your query on Microsoft Community.

As per the issue description you are unable to type @ key on your keyboard. I can understand how frustrating that could be to see your keyboard not behaving appropriately. However, let’s work together to get this problem resolved.

Let’s try these methods below and check if that solves the problem.

Method 1: Try Hardware and devices troubleshooter

 

The hardware and devices troubleshooter can detect and fix errors and incorrect settings in devices. You can run the built in troubleshooter in Windows 8 and check by following these steps:


a) Press Windows Key + X, select control panel
b) Change the ‘view by’ option on the top right to
‘Larger icons’
c) Select the Troubleshooting option and click ‘view all’ on the left panel
d) Run the ‘Hardware and devices ‘troubleshooter.

Method 2:

Let’s follow the steps in the article below and check if that helps in solving the problem.

Troubleshoot wired keyboards that don’t respond or that type wrong characters

http://support.microsoft.com/kb/258826/en-us

Note: This article deals with Windows 7 but steps provided holds good for Windows 10 too.

Method 3:

If problem persists let’s check the issue by using OSK (On screen keyboard) and see if issue persists or not. If issue will not appear it means the issue is with keyboard.

Windows also has the On-Screen Keyboard (OSK), an Ease of Access tool. Use the OSK instead of a physical keyboard to move around your PC and enter text. You don’t need a touchscreen to use the OSK. The OSK displays a visual keyboard with all the standard keys. Select keys using the mouse or another pointing device, or use a physical single key or group of keys to cycle through the keys on the screen.

Use the On-Screen Keyboard (OSK) to type

Method 4

If issue persists, the issue could also be related to the device (Keyboard) drivers and other updates. I want to inform you that updates will be released by Microsoft. So, I would suggest you to keep checking your Windows updates not only important one but optional too. If any available try to install them and see if it helps you to fix the issue.

Try to install all of the Windows updates available and if issue persists, try to update the Device (Keyboard) drivers by following the steps provided in the article mentioned below.

 

How to: Install and Update drivers in Windows 10

  

If issue still persists, then install the drivers for Windows 8/8.1 from the manufacturer's website in compatibility mode and check if that works.

Make older programs compatible with this version of Windows
http://windows.microsoft.com/en-in/windows-8/older-programs-compatible-version-windows

 

Reference:  

http://windows.microsoft.com/en-us/windows/network-connection-problem-help#network-problems=windows-81&v1h=win81tab5&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

 

Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

 

Regards,

Ramesh Kumar.

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I have this same problem and i also use finnish keyboard. all those methods didnt work. even on-screen keyboard has the problem.

i have US-EN windows 10 pro with finnish keyboard.

another computer what uses same keyboard dont have this problem. it has finnish windows 10 home/finnish keyboard

edit:

something fixed this. i installed swedish with sami keyboard and changed back to finnish and it works now

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I have same problem as OP. I tried to use your suggestions, but only to see them not changing anything. I also tried to change layout to swedish + sami etc. but that dont fix it either.

I think it has something to do with me using english language and finnish keyboard.

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I have the same problem but with French keyboard. Alt Gr sometimes works and sometimes doesn't. Usually when Alt Gr doesn't work I can still use ctrl-alt instead but not always.

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3-jan-2015

And I have same problem with Danish Keyboard

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Same problem here with French Keyboard... 

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Just kill ASUS GPU Tweak if you have that open... I did..

Or any !! RDP (remote desktop) software 

Or any!! running VMWare-like software. VMWare, HyperV etc.

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Who are you replying to as the original posting is old from an older build. 
If it ain't broke don't fix it

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I have the same problem with German keyboard. In my case AltGr act as layout switcher. As soon as I remove any other layout or language the problem is gone. AltGr starts act normally again. Haven't found any solution, how i can keep multiple layouts or languages.

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Last updated November 29, 2020 Views 22,426 Applies to: