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Windows 10 22H2 stuck at a black screen with bootloader spinner

When my dad turned on his PC, it suddenly bluescreened (Unfortunately, he forgot the bluescreen error code), and after that, it's just stuck on the bootscreen, but without the windows logo and just the spinner. Since I am his son, I tried fixing it. When I disabled Cursor Suppression via loading the registry hive in the Windows Recovery USB, I had noticed that the cursor did appear, and windows was booted successfully, but was just stuck on that one part.

I looked through countless forums in microsoft community, all of them were talking about logitech wireless receivers, but when I plugged the SSD into my PC which doesn't have any logitech wireless stuff, it still did the same. Then I saw a forum saying to remove all wireless receivers. Still did not work. Some people said to remove a second hard drive, but that also didn't work. Safe mode wasn't working aswell, and it would get stuck.

I tried booting it off from VMware Workstation, but it was the same exact problem. He doesn't have a restore point. I then tried sfc scannow commands targetting my dad's SSD, dism cleanup and restore health commands, even chkdsk, nothing seemed to fix this. Unfortunately he doesn't want to do a clean install.

ImageThis is what is happening

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Hi Average PC,  

 

Welcome to Microsoft Community.  

 

We're sorry to hear that your family's device is experiencing issues with not being able to access the Windows desktop environment.

We understand your frustration. It blocks access to file resources.

Safe mode usually restricts most drivers and services.

Problems also arise when Safe Mode indicates the possibility of a corrupted user profile or a physical failure (aging, bad sectors) of the disk.

We note that you are an advanced user who utilizes bootable USB media.

This is a thread describing the idea of executing specific commands to reconfigure the user profile under Windows Recovery Environment.

Account Locked - Microsoft Community

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Disclaimer: Generally, modifying registry subkeys or work group is intended for advanced users, administrators, and IT Professionals. It can help fix some problems, however, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click How to back up and restore the registry in Windows - Microsoft Support to view the article.  

If the standard approach is not available, you can use a photo or video recording of the registry state.

While we understand that not performing a clean install of Windows is the best option for preserving as much data and application state as possible. However, if the problem is caused by a hardware issue, it may not be solved by non-destructive software ideas.

  • If you prefer, you can use specialized third-party tools to back up and transfer your data.

  • A standard Windows installation or Windows media includes the Windows Recovery Environment, and another similar environment that can be used for troubleshooting is the Windows Preinstallation Environment.

    This is a description of the features of the standard Windows Preinstallation Environment.

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  • There are many recovery images available on the Internet based on WinPE (Windows Preinstallation Environment) technology/concepts that are highly customized and packaged with a visual interface.

    These recovery images allow you to make bootable USB media, which allows you to intervene early in the boot process in your computer to rescue data from the Windows installation.

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. 

If I misunderstand your situation, feel free to correct me and share the information. 

 

Best Regards,  

 

Kyo.Y - MSFT | Microsoft Community Technical Support 

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How will the administrator account do something though?

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Hi Average PC,  

 

Thank you for getting back to us.

Do you mean after “if you have access to the ‘Administrator’ account”?

If you eventually get access to the account, it will have a visual interface similar to the other user profiles (but some features may not be available), allowing you to assign a new user profile using Settings or Command Prompt.

A local account provides an independent user environment on your device.  Observing under a different user profile helps to understand if the problem is specific to a corrupted user profile. Using Command Prompt ensures you can bypass user interface issues. To create a new local account via Command Prompt: 

  • Press Win or Win + S, type Command Prompt, right-click it, and choose Run as administrator.  

  • Execute the command to create a new account, replace 

    net user "

  • Execute the command to promote the account to admin level, replace 

    net localgroup Administrators "

 

Then you may be able to transfer the data of the “old account” under the new user profile.

Troubleshoot problems signing in to Windows - Microsoft Support

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If the same crashes occur under “Administrator”, the problem may not be solely related to the software environment.

 

Best Regards,  

 

Kyo.Y - MSFT | Microsoft Community Technical Support 

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No no, the thing is, I cannot get past that black screen with the loading spinners.

It won't get to the log in screen. So it's just stuck in that loading spinner stage.

One unfortunate thing is, while I was trying to make a UEFI partition that was temporary so I can boot it on my Dell Optiplex 3060 (My dad's PC uses MBR unfortunately, and he doesn't wanna switch), in that process, the Windows RE on that drive just stopped working completely, so im having to use the USB now. Luckily it detects my dad's OS, but doesn't give me startup options. (That's just a little disclaimer)

It's stuck on that black screen with the loading spinners, cannot sign in. No logon screen, simple

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Last updated April 18, 2025 Views 191 Applies to: