Windows 10 1903 can't manage a printer

I have a few Windows 10 Pro x64 1903 (with 2019-05 or 06 cumulative update) having an issue where when you use the modern Settings app > Devices > Printers & Scanners, when you click on an existing printer, the printer below it does not drop down making space for the the "Open queue" and "Manage" buttons, instead the buttons overlay the lower printer, but won't allow you to click on the buttons, therefore you can't manage the printer.

 

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Last updated November 16, 2019 Views 6,618 Applies to:

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Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern. Could you please let us know if you have noticed any other issue with Settings app?

We recommend you to follow the steps mentioned below to re-register Settings app and check.

1. Search for PowerShell in the search bar.

2. Right click on the same in the list and choose Run as administrator.

3. Then copy and paste following command and press Enter.

  • Get-AppXPackage -AllUsers -Name windows.immersivecontrolpanel | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml” -Verbose}

4. Then close PowerShell session and check for the issue.

Regards,

Manjunath H
Microsoft Community – Moderator

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I haven't run the command yet, but wanted to report the additional information I had first.

I have had this issue primarily on the Microsoft Print to PDF printer.  Though I have had one Desktop where a Canon printer had the same problem.

In trouble shooting the issue, I did the following:

User had the issue
Logged in as local admin - (didn't check PDF functionality) - remoted the Print to PDF feature - rebooted
Logged in as local admin - reinstalled feature
logged in as local admin - checked - it worked as desired - rebooted
logged in as the user - still broken.

This morning, another user reported having the same problem, unable to manage the Microsoft Print to PDF printer.

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I applied the powershell script, rebooted, and there was no change.

I deleted the user's profile, then set it up again, there was no change.

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While continuing to work on this -since I could see the Manage box, I decided to try to tab to it, and it worked.  I pressed enter with it highlighted and I was able to manage it.

Now my goal was to set it as default, the set as default button was missing.  After some searching around, I realized that the "Let Windows manage my default printer" box had become rechecked.  After unchecking it, and once again using the tab trick to get into manage the MS Print to PDF feature, I was able to set it as the default printer.

So I've found a work-a-round, but the display issue is still there so I don't consider the issue resolved.

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FYI, I uninstalled the 1903 version of the June-2019 cumulative update to see if that would fix the display issue, it did not.

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I can tell you this has something to do with administrative settings. This happens for our users but not on my administrative account. And when I give the user administrative rights, they no longer have the issue. I'm going to review the ADMX files for 1903 and see if I can find some kind of group policy setting that needs to be adjusted.

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I can tell you this has something to do with administrative settings. This happens for our users but not on my administrative account. And when I give the user administrative rights, they no longer have the issue. I'm going to review the ADMX files for 1903 and see if I can find some kind of group policy setting that needs to be adjusted.

I am also seeing the same behavior on my end. Admin accounts work, but standard users don't. So obviously some permissions broke during the upgrade. I've tried checking the folder permissions for C:\Windows\System32\spool\drivers\x64 but that is not working either. 

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Interesting - I'm fine with the belief that it's a permission issue, but not sure why that folder would affect the display settings. 

Just a reminder - all functionality is there if you use tab to get to the buttons and then ENTER to activate the button, the issue is completely around display.

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Well, what's interesting is the standard user does not have the "Remove device" button.

Standard User View: Open Queue, Manage

Admin View: Open Queue, Manage, Remove Device

I'm making an assumption that whatever ties to/around that permission may correct the display problem?

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Have non admin users had remove device in the past? 

I use GPO to grant my users the rights to install/remove printers as non admins.. so I'm not sure what normal people see in a non GPO setup.

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