Windows 10 1809, update KB4494441

This question has probably been asked already, as there are reports in the media.

KB4494441 tried to reinstall today 16th May, after being installed on 15th May.
The PC ended in a continuous loop of failing to make changes and undoing changes.
I eventually broke the loop with a forced shutdown, and attempting a system recovery....no clearly defined results.

Somehow the pc is left in a state:-
KB4494441 installed on 15th, KB4494441 failed to install on 16th May.

Don't want to do system restore, as this may start the whole process again.

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Hi Vincent,

I'm Stefano an Independent Advisor, here to help you.
As you can see in the article below, that's a known issue of this update.
As Microsoft says :
"No action is required on your part. The update installation may take longer and may require more than one restart, but will install successfully after all intermediate installation steps have completed.
We are working on improving this update experience to ensure the Update history correctly reflects the installation of the latest cumulative update (LCU)"

https://support.microsoft.com/it-it/help/449444...

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Hi VincentVerrill
Greetings! I am Vijay, an Independent Advisor. I am here to work with you on this problem.

You should block this update so that it doesn't try to install again.

Microsoft has provided a tool Show/Hide Updates tool to block the update
Download the tool from below link
http://download.microsoft.com/download/f/2/2/f2...
When you run this troubleshooter, it will search for available updates and list them
Select the update which you want to hide. Click Next and follow on-screen directions

Also let Windows engineers know about this.

Windows Key+F
Submit your feedback

Do let me know if you have any more question or require further help.

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Unfortunately the Troubleshooter didn't detect any problems, so there's nothing to hide.

The 15th May KB4494441 update remains. Todays version remains logged as "failed". Perhaps engineers have fixed an issue?????

If the update tries to install again, will block it.

Look forward to the new May update (1903?)

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I had the same problem, I’m currently restoring my pc back to Tuesday.
I recommend blocking the update using the windows update mini tool:
You can use this MS tool to show & hide problematic drivers or updates:
https://support.microsoft.com/en-us/kb/3073930.
You can also try the windows update minitool to block the update permanently:
http://majorgeeks.com/files/details/Windows_upd....

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Virginia - Time Lady.

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There wasn't really a problem with the update.  It would set itself up, possibly by allowing a Servicing Stack to be installed, then request a restart and fully install the next time a check for updates was made.  It worked exactly the same way on all five of my systems.

The failure of the update for you may have been for some other reason.  Have you had problems before with updates?  Do you have an SD card installed or other external devices.

Did you get any error messages?

In the Windows\Logs\WindowsUpdate folder there may be a bunch of .etl files.  You might select one with the date and time of the failure, right click it and select to run with the Event viewer Snap-in.  If that has no info, you might check the Event Viewer and Application Service Logs-Microsoft-Windows-WindowsUpdate Client.  Perhaps there might be an Error or warning entry there.  The log can be long, so you can click the top of the Level column to prioritize and use the scroll bar to go to the top or the bottom.  This is just something to try since you don't seem to be getting any other feedback.

You might also check to see if the Servicing Stack was installed by opening Settings, Update, and the view update history window.  On the top left it has an Uninstall updates link you can select.

When there, look for KB4499728 to see if it is installed.

_____________________________________
ASUS Z590 Intel i9 11900K

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Hi VincentVerrill
Greetings! I am Vijay, an Independent Advisor. I am here to work with you on this problem.

You should block this update so that it doesn't try to install again.

Microsoft has provided a tool Show/Hide Updates tool to block the update
Download the tool from below link
http://download.microsoft.com/download/f/2/2/f2...
When you run this troubleshooter, it will search for available updates and list them
Select the update which you want to hide. Click Next and follow on-screen directions

Also let Windows engineers know about this.

Windows Key+F
Submit your feedback

Do let me know if you have any more question or require further help.

The present status is that the update today of KB4494441 is shown as failed.

Previous update of 15th May was successfully installed.

After several checks, I had to repair drive errors.....this took some time.

The update does not show any more as an automatic install.

i.e. if you don't check for updates, then nothing shows.
I'll leave it that way until further information is given by Microsoft.

It's an older HP DV6 laptop, intel Core I5, with only a hard drive, and no SSD drive - 90GB, or thereabouts.

Windows 10 updates problems are very rare - never had serious problems in the past, and usually a reinstall fixes the issue. Not so today...…

I keep a Windows system image on a USB drive at the beginning of each month, plus a daily file backup.

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I had to install the update twice for it to change the version number of windows. They were both successfully installed. After the first successful install I was having some problems with high memory, and cpu usage, and fans were running full speed so I did a search and  found a post on Redditt where others said it had to install twice successfully on theirs also. I checked winver and the version number had not updated on the first successful installation., So I manually checked for updates and the second time it installed successfully. After a reboot I checked with winver and the version number was also updated.

This also happened to me in March and April for the cumulative updates. This is just weird but my laptop is running ok now. I am not seeing the improvements that were promised by Microsoft in the update process and am thinking only a clean install will fix .

Anyway since it said it was successful for you check your version number by typing winver.

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Hi VincentVerrill
Greetings! I am Vijay, an Independent Advisor. I am here to work with you on this problem.

You should block this update so that it doesn't try to install again.

Microsoft has provided a tool Show/Hide Updates tool to block the update
Download the tool from below link
http://download.microsoft.com/download/f/2/2/f2...
When you run this troubleshooter, it will search for available updates and list them
Select the update which you want to hide. Click Next and follow on-screen directions

Also let Windows engineers know about this.

Windows Key+F
Submit your feedback

Do let me know if you have any more question or require further help.

Progress is made so far:-

I have successfully hidden the  second update KB4494441, which states that a restart is required.
Several manual restarts have produced no results.
The first install of security update KB4499728, a day earlier, cannot be hidden. (presumably this gave the initial install of KB4494441).

Somehow all restore points on the pc are not responding.
There's not much more that can be done at the moment, without restoring a system image created on a USB drive on 02-05-2018.

Is this advisable?

Was this reply helpful?

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Great! Thanks for your feedback.

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How satisfied are you with this reply?

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Hi VincentVerrill
Greetings! I am Vijay, an Independent Advisor. I am here to work with you on this problem.

You should block this update so that it doesn't try to install again.

Microsoft has provided a tool Show/Hide Updates tool to block the update
Download the tool from below link
http://download.microsoft.com/download/f/2/2/f2...
When you run this troubleshooter, it will search for available updates and list them
Select the update which you want to hide. Click Next and follow on-screen directions

Also let Windows engineers know about this.

Windows Key+F
Submit your feedback

Do let me know if you have any more question or require further help.

The present status is that the update today of KB4494441 is shown as failed.

Previous update of 15th May was successfully installed.

After several checks, I had to repair drive errors.....this took some time.

The update does not show any more as an automatic install.

i.e. if you don't check for updates, then nothing shows.
I'll leave it that way until further information is given by Microsoft.

It's an older HP DV6 laptop, intel Core I5, with only a hard drive, and no SSD drive - 90GB, or thereabouts.

Windows 10 updates problems are very rare - never had serious problems in the past, and usually a reinstall fixes the issue. Not so today...…

I keep a Windows system image on a USB drive at the beginning of each month, plus a daily file backup.

Good advice: Keep a system image. I spent almost 8 hours recovering my HP Pavillion 360 after the 1809 feature update failed. I could not roll it back. In fact My system would not do anything but cycle through Automatic repair and Diagnostic process. I chose everything from recovery to reset. All failed. I used the command prompt to rename the software distribution folder. I could not access the F11 partition. All this trouble because Microsoft updates hung and I failed to keep a recovery drive. Do yourselves a favor. Keep images and recovery drives. It's all restored now but it looks like the same thing might happen again because I see the 1809 feature update queued up. There should be more user control over updates.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

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Hi VincentVerrill
Greetings! I am Vijay, an Independent Advisor. I am here to work with you on this problem.

You should block this update so that it doesn't try to install again.

Microsoft has provided a tool Show/Hide Updates tool to block the update
Download the tool from below link
http://download.microsoft.com/download/f/2/2/f2...
When you run this troubleshooter, it will search for available updates and list them
Select the update which you want to hide. Click Next and follow on-screen directions

Also let Windows engineers know about this.

Windows Key+F
Submit your feedback

Do let me know if you have any more question or require further help.

Progress is made so far:-

I have successfully hidden the  second update KB4494441, which states that a restart is required.
Several manual restarts have produced no results.
The first install of security update KB4499728, a day earlier, cannot be hidden. (presumably this gave the initial install of KB4494441).

Somehow all restore points on the pc are not responding.
There's not much more that can be done at the moment, without restoring a system image created on a USB drive on 02-05-2018.

Is this advisable?

An HP Cloud Recovery was the only solution for me. Not only were the updates hung (presumably 1809) but none of my restore points would apply. So, I bit the bullet and wiped the system with the recovery. Now the same update stream is coming down, automatically, so I will see if it works this time.

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Last updated February 21, 2020 Views 627 Applies to: