Window 7 blue Screen; BCCode: 1e

I have been getting a blue screen error and is there anyway you guys can help me?

This is the error code I'm getting.

Thanks.

Problem signature:

 Problem Event Name:                       BlueScreen

 OS Version:                                         6.1.7600.2.0.0.768.3

 Locale ID:                                            1033

 

Additional information about the problem:

 BCCode:                                              1e

 BCP1:                                                   FFFFFFFFC0000005

 BCP2:                                                   FFFFF800031BF11C

 BCP3:                                                   0000000000000000

 BCP4:                                                   0000000000000000

 OS Version:                                         6_1_7600

 Service Pack:                                      0_0

 Product:                                              768_1

 

Files that help describe the problem:

 C:\Windows\Minidump\062510-24585-01.dmp

 C:\Users\MOTBING\AppData\Local\Temp\WER-36332-0.sysdata.xml

 

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Question Info


Last updated August 27, 2019 Views 34,115 Applies to:
Answer
Answer

You reported details of bugcheck 0x1e - KMODE_EXCEPTION_NOT_HANDLED - due to an unhandled access violation caused when code running at memory address 0xFFFFF800031BF11C tried to read invalid memory location 0.  For more details the crash dumps can be helpful.  Can you upload the contents of c:\windows\minidump to your SkyDrive and provide a link?

When did the problem start? Did you recently add or remove any hardware or software?

For dealing with Blue Screens, general guidance follows:

Consider running chkdsk on all partitions.  Let chkdsk complete on each partition and see if that helps.

Also consider running SFC /SCANNOW.

Other common suggestions include ensuring drivers are up to date (including video drivers), as well as ensuring that you're  using the latest BIOS. 

Consider testing memory with Windows Memory Diagnostic or memtest86. Note that memory that passes tests is not necessarily  good memory - it just hasn't failed a test.  Consider systematically eliminating RAM from the system - run with a couple of  modules for a while, and see how things go. Then try the other modules.

If you boot into safe mode, do you still experience bugchecks? What about if you do a clean boot, or device clean boot?

It can be helpful to use Driver Verifier.  To enable Driver Verifier... start->verifier.exe->OK->Create standard settings- >Next->select driver names from a list->Next->sort by Provider->select all non-Microsoft drivers->Finish, and OK your way out  of the dialog.

Then, reboot and use the system as you normally would, and wait for a problem.  In the event that the system does not boot  completely after enabling driver verifier, boot into Safe Mode and run driver verifier, and tell it to delete the changes.

Wait for a bugcheck to occur after enabling verifier as described, and then upload it to your SkyDrive, and provide a link.

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