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Win10 can't find explorer.exe message

After not using my new surface pro3 for several monts I start up the machine and my Bluetooth mouse does not connect and when trying to add the devise I get a message "can not find explorer.exe. Further when I try to launch Internet explorer I get the same message.

Is this a update problem, how do I fix it.it. Thanks

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you receive error: can not find explorer.exe, this issue might be due to corrupted or missing System files.

I suggest you to try the below and check if it helps.

Step 1: Check if you can find Explorer.exe file in Task Manager.

If so, end the Windows Explorer process and create the new one.

  1. Press Ctrl+Shift+Esc, under Process tab, search for Windows Explorer.
  2. Right click on it and click on End task.
  3. Click on File in the Task Manager at top left corner of the window and select Run new task.
  4. Type explorer.exe and click on Ok.

If the issue still persists,

Step 2: Run SFC scan.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.
Follow the below steps:

  1. Right click on the Start button, click on Command Prompt (Admin).

  2. Type “sfc /scannow” without the quotes and hit Enter.

  3. After the scan, restart the computer and check for the issue.

Hope it helps. Kindly update the status of this issue, we will be happy to assist you further.

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Last updated May 4, 2024 Views 14,027 Applies to: