Win Defender wont get rid of malware

Cant remove a file that ius at severe risk of potential malware. Is that the protection of malware?

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Hi, I am Dave, I will help you with this.

1
Start Windows in Safe Mode.

Open File Explorer, then on the View menu at the top, temporarily turn on 'Hidden Items'.

Navigate to this folder: C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service

Delete the contents of that Service folder.

Navigate to this folder:

C:\ProgramData\Microsoft\Windows Defender\Quarantine

Delete the contents of that Quarantine folder.

Close File Explorer.

2
Restart Windows in normal mode.

Open Defender and select the option to perform an offline scan, your PC will restart to perform that scan.

Then check if that malware list is clear.
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Question Info


Last updated April 18, 2025 Views 25 Applies to: