I upgraded to Win 10 from Win 7 Pro. Since then I've been getting the Video TDR Failure (nvlddmkm.sys) error when I exit Sleep Mode. Prior to upgrading to Win 10 I never saw this error. Within the last 24 hours it is happening more frequently than before.
I only get the BSOD and error message when I wake up the PC from Sleep mode. While I am using the computer everything works fine. Most of the time I just browse on the Internet, use Outlook, PowerPoint and a writing program called Scrivener. I occasionally use Skype. I don't do a lot of work with videos or what I consider to be graphics-intensive things. I normally do not leave a lot of programs up when I am done working on the PC, usually just Skype and Scrivener, so I don't know what would be causing the driver to stop functioning.
I ran msinfo32 to get the following information on my PC. I hope this is enough.
System Manufacturer Gigabyte Technology Co., Ltd.
8 GB Ram
Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, 3901 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F9, 9/19/2012
Card: NVIDIA GeForce 9800 GT
Adapter RAM 512.00 MB (536,870,912 bytes)
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver c:\windows\system32\drivers\nvlddmkm.sys (22.214.171.12495, 12.33 MB (12,928,568 bytes), 3/28/2016 10:25 PM)
I've read multiple posts on this failure. I deleted and reloaded the driver through the Device Manager, and it says I now have the most current one. The driver disk that came with my video card is from ZOTAC, so I went to their website to see if I could find a driver but I couldn't find my card listed. I image that is because it is an older graphics card.
I followed a tutorial that showed me how to use the REGEDIT tool to create a new directory and an entry to turn off that 'Lock Screen' picture in case that was somehow causing the problem, but that doesn't seem to have any affect.
I did a search for 'NVIDIA Geforce 9800 GT drivers' and found this on the NVIDIA website. According to the long list of supported products, my card falls under the Geforce 9 series. However, O/S listed does not include Win 10.
|Version||334.89 - WHQL|
|Release Date||Tue Feb 18, 2014|
|Operating System||Windows 7 64-bit
Windows 8.1 64-bit
Windows 8 64-bit
Windows Vista 64-bit
|File Size||221.86 MB|
I read about trying to install the driver in a compatibility mode (I assume with Win 7 Pro, since that is what I had before). I don't want to try that until I hear from MS Support.
This is everything I can think of to help you. If there is more information you need, pls let me know and I will add it to this post.
I don't know if this is related or not, but in the 'Problem Devices' part of the msinfo32 I saw this:
PCI Input Device PCI\VEN_1102&DEV_7003&SUBSYS_00401102&REV_04\5&4C78080&0&0100E3 The drivers for this device are not installed.
Thank you for your assistance! I really appreciate it.