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Win 10 File Explorer Preview Pane Half Missing

Hi,

I am running Windows 10 Version 1511.

In file explorer when previewing pdf files in the preview pane only the left hand side top of the previewed document is showing.

The right hand side and the bottom is missing and that includes the scroll bar at the right hand side and the bottom (if there is a bottom one).

The previewed document is magnified off the screen but file explorer still has "help" and the "close X" at the top right hand side still on the screen so it does not appear to be a resolution issue with File Explorer?

Can anyone help please?

Answer
Answer

Hi,

What is the make and model of your computer?

The issue could be related to Display drivers then please try the steps provided to uninstall the Display Adapter from Device Manager, uninstall the device drivers from program list and then download the latest drivers from the manufacturer's website.

Step 1:

Uninstall the Device from Device Manager

  • Open Device Manager
  • Expand the Display Adapter section.
  • Find the Display card Driver.
  • Right click Display card Driver and select Uninstall.
  • Select the check box delete the driver software for this device.
  • Reboot the computer after uninstall process has finished.

Step 2:

Uninstall the Device Drivers from Program List in Control Panel

  • Click on start, select Control Panel
  • Now click on Programs and select Programs and Features.
  • Find the Display card Driver.
  • Right click Display card Driver and select Uninstall.

Reboot the computer after the uninstall process has finished.

Hope this information is helpful. Please post in case you have any further issues, I will be glad to help you.

Thank you.

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Question Info

Last updated April 19, 2024 Views 6,622 Applies to: