Wifi often disconnect and disappear

Hi guys, I have a complaint that my wifi often disconnects, even the wifi option often disappears on my laptop.

I changed the QoS on my wifi settings from WMM to SSID, because in my experience SSID QoS is less delayed than WMM, and since I changed these settings, my laptop wifi often crashes. If I change QoS to WMM again, the problem is gone, but when playing games, I will experience a slight delay, which will make me often lose in playing games, the games I play are Counter Strike and Dota 2. When I set QoS to SSID, there is almost no delay in the game, but somehow my wifi often disconnects, even disappears. I have updated my driver, I have unchecked the power management on the wifi so that the laptop does not turn off my wifi for power saving, but the problem still exists if I use SSID QoS. I don't want to change to QoS WMM because it's not comfortable for play games.

Do I have to replace my wifi card, and buy a new wifi adapter, or is there another solution, please help me guys, thank you.

Edit: Hi guys, I have found the solution, and it turns out to be easy.

So I realized that this wifi crash often occurs when I switch games from Counter Strike Global Offensive to Dota 2 when my QoS setting is SSID. The solution is that I just restart my wifi every time before I play the game. So I turn off and then turn on the wifi on my laptop, then enter the game. After playing the game for more than 1 hour, it turns out that my wifi is fine and there are no problems after doing this solution.

Hello, Laurentius Evan Wijaya

Welcome to the Microsoft Community.

Hello, thanks for chiming in here with your issue, it sounds like you're having a tricky time with your Wi-Fi settings and game performance.

I'm glad you've narrowed down the issue and found a solution that seems to improve the situation, that's a great sign that you're an educated scholar and thank you for sharing the solution, it will help the rest of the community.

If you have any further questions, please feel free to reach out to the community and share your knowledge and insights, and thank you again for contributing to the community.

Best regards

Bobhe | Microsoft Community Support Specialist

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Last updated April 19, 2025 Views 62 Applies to: