Why won't my webcam take pictures or videos?

Hi,

We appreciate you approached Microsoft Community for assistance. We are here to assist you with the issue that webcam is not working with App. We need more information to assist you in a better way-

1.      What is the make and model of the Webcam you are using?

2.      Did you update the webcam software?

3.      Do you see any exclamation mark for webcam drivers in Device Manager?

Let’s try few methods and check if this helps in resolving the issue with Webcam.

You may check if the webcam you are using is compatible with Windows 8 in the link below.

http://www.microsoft.com/en-us/windows/compatibility/win8/CompatCenter/Home

Method 1: Run Hardware and devices troubleshooter.

a.       Press the ‘Windows + W’ key on the keyboard.

b.      Type troubleshooting in the search box and then press ENTER.

c.       Select Troubleshooting.

d.      Click on view all and select Hardware and devices.

e.       Click next and follow the on-screen instructions.

Method 2: Temporarily disable firewall.

Please refer the link to disable firewall.

http://windows.microsoft.com/en-IN/windows-8/windows-firewall-from-start-to-finish 

You shouldn’t turn off Windows Firewall unless you have another firewall turned on. Turning off Windows Firewall might make your PC (and your network, if you have one) more vulnerable to damage from worms or hackers.

Method 3: Update the webcam drivers.

a.       Press Windows + X, select Device Manager.

b.      Click the Other devices.

c.       Right click on the webcam drivers.

d.      Click Update drivers.

Hope this helps. Please get back to us if the issue persists. We are here to assist you.

You can get this error if your picture library save location (in media player), is a network share. If this needs a login, to get into it, that's the reason for the error

 You need to change it back to the default folder. So, it'll work

how do you get to the default folder