It kept loading. I did everything I could
Hi raychen8-
I'm Kevin B. Windows user like you. I do apologize for the inconvenience, let me help you sort things out.
Please follow the steps below and check if it helps resolving the issue
-Run the Microsoft store app troubleshooter
Press windows key + I
Click on Update & Security
On the left pane menu, click on Troubleshoot
Click on additional troubleshooters
Locate and click on Microsoft Store apps
Click on Run this troubleshooter
Follow the onscreen instruction until the process completes
Restart the computer if needed then try to download the app again
If the above method did not work, please follow the steps below and check if one of the steps resolves the issue.
Verify the the time and date on your computer is set and correct. You may check and change it by accessing the settings of your computer.
- Erase Temporary Files on the datastore folder
Press windows key + E
Navigate to the below path and erase everything inside the folders. Those folder contains temporary logs files on your computer.
C:\Windows\SoftwareDistribution\DataStore
C:\Windows\SoftwareDistribution\Download
- Reset Microsoft Store app
Press windows key + I
Click on Apps
Under Apps & Features, scroll down and locate Microsoft Store
Click on Microsoft Store and select "Advanced Options"
Scroll down and click on the Reset button
Wait till the process completes then close the settings
- Re-install Microsoft Store App
Open the Windows PowerShell as administrator
Type the below command and press enter after the command
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
Wait for the process to complete then close Windows PowerShell
Restart the computer if needed and check if the same issue persist
Hope this will help and have a bless day!
Thanks.
Kevin B.
Independent advisor
I'm Kevin B. Windows user like you. I do apologize for the inconvenience, let me help you sort things out.
Please follow the steps below and check if it helps resolving the issue
-Run the Microsoft store app troubleshooter
Press windows key + I
Click on Update & Security
On the left pane menu, click on Troubleshoot
Click on additional troubleshooters
Locate and click on Microsoft Store apps
Click on Run this troubleshooter
Follow the onscreen instruction until the process completes
Restart the computer if needed then try to download the app again
If the above method did not work, please follow the steps below and check if one of the steps resolves the issue.
Verify the the time and date on your computer is set and correct. You may check and change it by accessing the settings of your computer.
- Erase Temporary Files on the datastore folder
Press windows key + E
Navigate to the below path and erase everything inside the folders. Those folder contains temporary logs files on your computer.
C:\Windows\SoftwareDistribution\DataStore
C:\Windows\SoftwareDistribution\Download
- Reset Microsoft Store app
Press windows key + I
Click on Apps
Under Apps & Features, scroll down and locate Microsoft Store
Click on Microsoft Store and select "Advanced Options"
Scroll down and click on the Reset button
Wait till the process completes then close the settings
- Re-install Microsoft Store App
Open the Windows PowerShell as administrator
Type the below command and press enter after the command
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
Wait for the process to complete then close Windows PowerShell
Restart the computer if needed and check if the same issue persist
Hope this will help and have a bless day!
Thanks.
Kevin B.
Independent advisor
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