Good day! I'm Raniel. I understand your frustration regarding this issue and I'll do my best to help.
Just to clarify, did you make any changes to your machine before encountering this issue? Have you also tried to restart the explorer
1. Press Ctrl + Shift + Esc on your keyboard to open task manager
2. Go to the Details tab > select "Explorer.exe" > Right-click and select "End task"
3. Click on File and select Run a new task
4. Type "explorer.exe" and press OK
5. Sign out and sign back in, then check again
Double-check if your machine doesn't have any pending security patches: Go to Start > Settings > Update & Security > Windows Update > Check for Updates. Also ensure that the necessary drivers for your machine are properly updated by getting them from the manufacturer's website (especially your graphics drivers). You may refer to this guide:
https://support.microsoft.com/help/4028443/wind...
Another option is to enable the "built-in" administrator account to isolate the issue:
1. On your search bar, type command prompt and select "run as administrator"
2. On the command prompt window, type
net user administrator /active:yes and press Enter
3. Reboot your machine, then login to your admin account, and see if you'll encounter the same issue
Note: If you don't encounter the issue on the built-in administrator account, I suggest that you create a new user account (go through the steps under "My computer is in a workgroup") . Please refer to this article as a guide:
https://support.microsoft.com/help/14039/window...
However, if the issue persist, kindly perform a repair install of your Windows which fixes the broken system files on your machine. Here is a guide:
https://www.tenforums.com/tutorials/16397-repai...
There should be no worries in performing it since you will select the option to keep your files during the process.
I hope this helps. Good luck!
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