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Why doesn't Windows support aptX bluetooth drivers?

I recently bought an EKSA Bluetooth 5 wireless transceiver with RCA outputs to amplifier. I needed it to transmit from Windows 10 laptop to audio amplifier to improve sound quality and what do I get? After searching online I see that Microsoft does not support aptX and HD bluetooth 5 and Windows 10 ACER Laptop will not pair with EKSA. aptX has been around since the 1980's and now that many companies are switching to aptX Bluetooth 5 there is no way we can stay on this platform. Microsoft, you have earned too much cash and think you do not have to do any work. You have had years, what is the excuse this time, oh yeah, we can get an answer from you because you sit in your lofty places looking down on all the people you keep in the stone age by not keeping up with all the newest technology. You are ruining our nations and leaving the door wide open for China and other nations to overtake us. The USA is being ruined by companies like your one.

IT IS TIME FOR THE GOVERNMENT TO REMOVE BILL GATES AND HIS CREW, THIS IS AN INTERNATIONAL EMERGENCY.

We can not have tech companies who we rely on to keep up to date with all the new technologies holding down nations.

It has to stop Microsoft. It takes an honest Man to realise that you are not mentally competent to keep up with the new generation and at the same time you are stopping them making progress at a natural rate.

How long do we have to wait each time new technology comes out.

I call on all the people in this forum to stop answering questions for Microsoft who is using you to save cash and wasting peoples time.

I want straight answers from real tech support. The last time I came here one of you told me to delete Windows and reinstall it and wasted hours of my time trying to solve a simple problem that needed Windows Installer. You did not know that. How can you not know that.

The point is that you are not giving proper support on all fronts.

It is only a matter of time before a company gives an all in one solution and Microsoft is going bye bye.

Last of all, BLUETOOTH IS MEANT TO BE UNIVERSALLY COMPATIBLE. If Windows is interfering with that compatibility then Microsoft is interfering in the proper operation of a product that I own. This laptop is owned by me, I paid for it to have BLUETOOTH, you are stopping me having access to that option when Bluetooth is meant to be a partially an independent hardware. No other bluetooth products stop compatibility. All phones and headphones have universal compatibility up to this time, and now that companies are all switching to aptX HD and CSR8675 you are making WINDOWS LAPTOPS OBSOLETE. Can you see how serious this is for a company? How many companies have gone out of business for not keeping up. We have been too generous to you. It is time to jump ship. If you do not make aptX HD compatible this year I will buy another platform. I am not here for carrying lazy people.

I do not want any responses from this forum, I want Microsoft to solve the problem then inform me. Do not waste one word because there are no solutions at this time, look at the drivers for Bluetooth and you will see. I do not want to hear sorry, I want to hear solved.

Answer
Answer

Hi ROBERTFRIEND1,

Thank you for writing to Microsoft Community Forums.

I can understand the situation must be difficult for you when the Bluetooth feature doesn't work as it should.

Please answer these questions to get clarity on this issue:

  • When you say ‘Windows 10 ACER Laptop will not pair with EKSA’, what is the error message you get?

  • Which build version is installed on the PC?

Open run window, type winver and press OK to get the information.

I would like to let you know that aptx is not an Intel technology, it is in fact developed by Qualcomm.

There are two components needed for the AptX codec to be enabled. One would be the Bluetooth driver for the device that you are using which must support AptX from your device manufacturer and the other is the Bluetooth audio receiver which must support the AptX codec.

Bluetooth Features and Recommendations: https://docs.microsoft.com/en-us/windows-hardware/design/component-guidelines/bluetooth

You can check the action center to see if your Windows device supports Bluetooth. If it does, there'll be a Bluetooth button in action center. Make sure it's turned on.

If you don't see the Bluetooth button in action center, try updating your device's driver.

Fix Bluetooth problems in Windows 10: https://support.microsoft.com/en-us/help/14169/windows-10-fix-bluetooth-problems

If your device meet the above components, you should be able to use your devices via the AptX codec. We recommend that you get in touch with your device manufacturers for the necessary drivers that you need to install in order to enable the mentioned codec.

For a list of supported Bluetooth versions and profiles, refer to this article.

Bluetooth Version and Profile Support in Windows 10: https://docs.microsoft.com/en-us/previous-versions//dn133849(v=vs.85)

Feel free to post back if you have other questions.

Regards,

Srimadhwa B

Microsoft Community-Moderator

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Last updated March 5, 2024 Views 16,474 Applies to: