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February 11, 2025

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Ramesh Srinivasan - neilpzz - questions_ ✅

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OsamaMonzer2006

Why did my PC restart Problem, Tried everything but didnt work

So I tried to install Windows 10 on my PC but unfortunately, I got this error: Why did my PC restart Problem, I tried connecting the PC to a wired connection, it kept loading then the PC restarted and gave me the same error, couldn't enter to the safe mode, Please guys help me

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DaveM121

Independent Advisor

Hi Osama,

I am Dave, I will help you with this.

If you cannot access the Recovery Environment, then, you will need to create a bootable Windows 10 USB on another working PC and boot your PC from that, then rather than installing Windows 10, select ‘Repair this Computer’ that will give you access to the Recovery Environment from there

Click this link:
https://www.microsoft.com/en-us/software-downlo...
to download the Media Creation Tool (Click on Download Tool Now), with that you can download the latest Windows 10 ISO (Select Create Installation Media for Another PC), you can create a bootable USB flash drive (min 8GB) using that tool

Then, Boot your PC from the Installation Media you just created (change Boot Order in your BIOS)

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Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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A. User

If you can't boot Windows then you may need to try installing it clean either again slightly differently or for the first time if it was an upgrade attempt.

Another option is to make and boot from a bootable Windows USB drive then run repair and see if it can repair it. If not then a clean install is likely the next option.

I suppose its possible that the computer has a part that's not compatible such as the network hardware. It might also be possible that the installer you used was corrupted and you need to make another one more correctly.

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OsamaMonzer2006

Hi, thanks for replying, I tried this today, formated the USB and install the tool but when I boot from it, it give me the same error, my USB is 8 gb, but it was written that it was 7.5gb for some reason, (it was empty), I had an windows before but I am not sure what happened

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OsamaMonzer2006

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DaveM121

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Hi Osama

What is the exact error you see when you try to boot from the USB please provide a photo of the error.

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OsamaMonzer2006

Hi, I just boot the priority boot for the USB, I let the PC boot and got the same error as I upload it

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DaveM121

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Hi Osama

To boot your PC from a USB drive you must boot into BIOS, then turn off Secure Boot and set the USB drive as the primary boot device, save those settings and restart your PC.

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MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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OsamaMonzer2006

Yes I did that from the BIOS, although I am not sure If the secure boot Is off or no, but I think it's off because I even reset the BIOS using the CMOS battery

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DaveM121

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Hi Osama

Please boot into BIOS to check if Secure Boot is turned off.

Also, you indicated you installed the Tool, please explain the exact procedure you used to create the bootable USB.

___________________________________________________________________

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MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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DaveM121

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Hi Osama

Just checking in with you, how are you proceeding now?

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MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Question Info

Last updated February 6, 2025 Views 1,323 Applies to:

Windows
/
Windows 10
/
Install and upgrade