why can't my laptop upgrade to windows 10

We couldn't install Windows 10

We've set your PC back to the way it was right before you started installing Windows 10

0xC1900101-0x2000C

The installation failed in the SAFE, OS phase with an enor during APPLY IMAGE

what is the solution to this problem

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This is caused by outdated drivers.

0xC1900101 - 0x2000c

Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.
Contact your hardware vendor to obtain updated device drivers.
Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process.

Windows Setup encountered an unspecified error during Wim apply in the WinPE phase.
This error is caused by out-of-date drivers

A clean installation might be the easiest option. Please backup your data to external drive and clean install using USB.

How to: Perform a Clean Install or Reinstall of Windows 10 - Microsoft Community:

https://answers.microsoft.com/en-us/insider/forum/all/how-to-perform-a-clean-install-or-reinstall-of/aef0ae63-2117-41ee-a8ea-4a3181625b08

 

https://pureinfotech.com/clean-install-windows-10/#windows10_clean_install_usb

______________________________________________________________________________________________________
Ramesh, Windows Shell MVP 2003-2012.
If this post resolves your issue, pls mark it as an Answer.

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Last updated April 18, 2025 Views 7 Applies to: